Customer Journey Expert/Business Analyst Reporting – Tribe Investments NL

2 maanden geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd

Are you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a CJE/ Business Analyst for our shared platform who wants to take on the challenge to make our platform ready for the next steps. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between.

The work environment

At Investments, we make investing accessible and help our customers grow their money. We support them to become the best investors they can be with a compelling value proposition and an excellent digital experience. For moments that matter, we offer touchpoints with trusted advisors. Ous shared platform is currently servicing both Dutch and Belgium clients and we are preparing to onboard the next country on our platform Italy.

Investments serves ING's retail, private banking and business banking customers. We operate in a complex and highly regulated value chain with strong competition, rapid technological developments, and high commercial ambitions. One of our commercial ambitions is to grow within Private banking. To do so we want to expand the Lombard Loans offering. For that we need to setup Securities Finance reporting. We are looking for someone who is passionate about continuously improving our procedures and reporting. This position will be in the team Europort & Operations that is responsible for all operational Investments procedures and reporting for NL and BE.

Within Europort & Operations we are cross border responsible for all transaction flows on the Backend platform and reporting and client output to our customers. The teams exists of Customer Journey Experts and IT engineers. Together with them you strive to improve the processes you own and keep them compliant.

Your role and responsibilities

Bringing the platform to a higher (technical) standard and expand the number of functionalities we offer,Together with your Product Lead defining the roadmap for the product, translate that into deliverables, and support the team in reaching the goals defined,Proactively engaging stakeholders to ensure further expansion of the use of our capabilities throughout the bank,Helping to reduce time to market, enrich customer journeys, and drive cost savings by making our product,Maintaining the IT landscape needed to support all this.How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

Furthermore, you have:

Current residency in the Netherlands;Like to do stakeholder management: we service both Belgium and Dutch clients. Dutch language skills are a strong benefit;Worked in a complex architectural application landscape. You understand what changes are needed and have the skills to analyze it and create a new solution;A passion for investments: you know our products and you are willing to put time and energy in increasing your craftmanship in the field of investments;Strong affinity with Business to IT: writing stories, hunting bugs, refinement, testing and putting releases to production is one of the key elements of your job;Very data-savvy. Databases are not new to you and it is an absolute pre if you have at least some basic skills with Oracle SQL;Like to work in a complex environment where a strong growth ambition, complex rules and regulations and IT challenges come together;A digital first mindset and have an idea on how we can develop our products in such a way that processes are simple and STP (Straight-Through Processing);Can handle pressure in case of incident management. Don't worry if you do not meet all the criteria. If you feel that you might be a good fit for this position, we would love to hear from you. Always provide a cover letter telling us your story. Rewards & benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

A salary tailored to your qualities and experience36 or 40 hour workweekIndividual leave: 24+2 individual holiday days based on 36 hr workweekDiversity leave: 3 days per year (1,5 paid, 1,5 unpaid)CSR days: up to 2 days per year to actively engage in society by volunteering13th month salary8% Holiday paymentIndividual Savings Contribution (BIS), 3.5% of your gross annual salaryMobility cardAttractive pension schemeHybrid working to blend home working for focus and office working for collaboration and co-creationWant to apply directly?

Upload your CV and motivation letter by clicking the "Apply" button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today

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