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Customer Onboarding Specialist e-Commerce Fulfillment
3 maanden geleden
DP World is a leading enabler of global trade, providing smart logistics solutions which connect the worlds of business, logistics and people on the ground. Within our Logistics pillar, our core services focus on five key supply chain links: Inbound Logistics, Outbound Logistics, Fulfillment, Reverse and Repair, and Freight Management. Our business grows consistently as existing customers extend their services and new brands partner with us to design, build, and provide strategic value-added contract logistics services. Within Europe, we have operations in a wide range of countries, including France, Germany, Ireland, the Netherlands, Poland, Slovakia, Turkey and the UK.
We are currently recruiting for a Customer Onboarding Specialist e-Commerce Fulfillment for a new product created and driven by a single purpose - to help small and mid-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time on other things that matter in their businesses. As a Customer Onboarding Specialist e-Commerce Fulfillment, you will be the one who makes sure the customer has the first moment of success with our product. The moment you come in is the moment the customer decides to sign up for our service. You will have to ensure that the customer's expectations are met and that the customer feels comfortable using the product from the first moment. In a nutshell, the main goal of a Customer Onboarding Specialist is to take over the customer from the Business Development Manager and get it to the activation point from where it can be handled by the operations. Additionally, this role supports the customer acquisition process, through actively supporting the BDM's in the customers' assessment process. This exciting role is hybrid based at our site in Venray, Netherlands and reports directly to the Site Director.
About The Role - How You Will Contribute:
- Managing the customer onboarding process until their activation point;
- Helping customers with successful implementation – assisting the customers in setting up connections and required process configuration;
- Solving technical problems – fixing any issue arising with the customer onboarding tasks to the extensive technical knowledge about the product;
- Ensuring that all clients are provided with proper training on the company's service;
- Educating the customers for immediate success while providing key pointers and contextual knowledge;
- Collecting and acting on customer feedback – collecting data and improving the onboarding process to make it more efficient;
- Reviewing client applications to determine which applicants meet the criteria of the service offering;
- Overseeing customer account setup and implementation, as well as offering product demos;
- Solving customer queries, issues and dealing with customer requirements in a timely manner;
- Implementing and managing onboarding tools in order to provide correct analystics and insights throughout the entire customer onboarding process.
What You Will Bring:
- Minimum 3 years of successful experience within a similar position in a related industry and B2C e-commerce fulfillment;
- Bachelor's Degree in Logistics, Operations, Supply Chain Management or equivalent is strongly preferred;
- A strong track record in project management. It is essential to have effective organizational and time management skills while working with the onboarding team, different customers, and other stakeholders. To meet customer needs, you must be able to jump between different projects running simultaneously.
- Excellent communication and collaboration skills are a must-have in order to share accurate information about the services and features (interactive walk-throughs, product tours, etc.) and provide clear and accurate responses to user feedback. Empathy end patience are key personality traits in this process.
- Full professional working proficiency in English and Dutch language is required, German language proficiency is a plus;
- Exceptional knowledge and understanding of e-commerce fulfillment with advanced market knowledge, as well as the ability to analyze market trends and competitor behavior in order to enhance or adapt our process when needed;
- Good problem-solving skills, being able to address technical problems and finding the appropriate stakeholders and solutions to have issues resolved;
- Adaptable & proactive personality who can prioritize, quickly adapt to changing conditions and take care of execution of different projects and operations;
- Based and authorized to work in the Netherlands with the ability to work on-site in Venray for 50% of the time, and with regular business travel to other locations in the Europe region (possession of a driver's license and car is strongly desired).
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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