Customer Journey Expert Investment

1 week geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd

Do you have a passion for the creation of new propositions? Do you want to help customers improve their financial situation in the long term? Join our team in creating a new pension investing product.


The team | The Tribe
At Tribe Investments, we make investing accessible and help our customers responsibly grow their money. The aim of the department is to increase the amount of money customers have invested.


We operate in a complex and highly regulated field with strong competition, rapid technological developments, and a high commercial ambition.


Your role & responsibilities


As a customer journey expert you will be part of a team that leads the development of a new pension proposition.

The pension market is rapidly changing in the Netherlands with an increasing part of the Dutch workforce who are not building enough retirement funds.

It is our purpose to help our customers become aware of their current pension gap, learn how they can build towards a worry-free retirement and offer the products to do so.

Together with the team you will key role in the development of a new pension investing product, prepare for launch, organize a strong launch campaign, and further develop the product post-launch.


Your key responsibilities include:

  • Research and Analysis: Conduct market research to identify customer needs, market trends, and competitor offerings. Analyze data to make informed decisions about product features and positioning.
  • Prototype Development and Testing: Work with design and development teams to create prototypes and to optimize the minimum viable products (MVPs). Conduct user testing and gather feedback to iterate and improve product designs.
  • Product Launch and GotoMarket Strategy: Together with key stakeholders and external partners, develop a comprehensive gotomarket strategy to ensure commercial success.
  • Product Performance Management: Together with key stakeholders and our team of data analyst, monitor product performance.
  • Regulatory Compliance: Collaborate with legal and compliance teams to navigate regulatory landscape and obtain approvals.
  • Continuous Improvement and Innovation: Stay updated with industry trends, emerging technologies, and customer preferences. Drive continuous improvement and innovation in the product.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

Furthermore, you have:
years of experience in product development, product management, managing customer journeys or similar experience.

  • Bachelor's degree in a relevant discipline (e.g. business, marketing, finance).
  • Familiarity with financial services or banking/investment products is pre.
  • Don't worry if you do not meet all the criteria. If you feel you might be a good fit for this role, we would love to hear from you. Please provide a cover letter telling us your story._

Furthermore you bring:

  • Entrepreneurial drive: the energy and ambition to build something great and overcome any hurdles in the process.
  • Problem-Solving: A structured approach to solving complex challenges.
  • Customer Focus in everything you do, including a natural desire to seek out and talk to customers and customerfacing colleagues.
  • Project management skills: Drive constructive collaborating with crossfunctional teams. Ensuring alignment and coordination across teams to deliver a cohesive and successful product.
  • Stakeholder management & communication skills: Know how to get people excited about the project and how to mobilize stakeholders to act.

Rewards & benefits


We want to make sure that it's possible for you to strike the right balance between your career and your private life.

You can find out more about our employment conditions here.

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience
  • A hrs job with an unique offer that fits in today's world. We take into account your personal situation and ambitions and help you balance
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working for collaboration and cocreation
  • Training budget and opportunities to develop your soft skills and technical skills.
  • Working in a business which has sustainability / ESG as a core part of its strategy and offers concrete opportunities for you to contribute to this area
Upload your
CV and motivation letter by clicking the "Apply" button.

Please note, multiple interv

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