Head of Customer Supply

1 week geleden

Amsterdam, Noord-Holland, Nederland innocent Voltijd

Fruit Dam - Amsterdam, Fruit Towers - London- Supply Chain Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies.

We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B Corp seal of approval).

It's nice to be able to say things like that but we're not patting ourselves on the back just yet.

We want to show everyone that it's possible to be a successful business while looking after people and the planet too, so we're trying to get better in pretty much every way.

And that's where this job comes in.
- what you'll be doing

  • Reporting to the Supply Chain Director, this role will be the driving force behind our Europe customer centric supply chain strategy. You'll provide leadership and direction for our Customer Supply function (you'll have a team of 35, with 3 direct reports) to enable top tier experience to our customers. Your team will be responsible for Forecasting, Demand Management, Customer Service, Regional Logistics & Distribution.
    This role is can be based in our London or Amsterdam office.

Additionally, you'll be responsible for:

  • Developing European wide Supply Chain Customer Solution strategies, staying up to date on industry trends and collaborating across multifunctional leadership teams.
  • Owning the strategic relationship with retail customers on all aspects of service, supply and demand.
  • Setting the vision and strategy to ensure world class standards in customer satisfaction.
  • Develop performance scorecards and joint supply plans that are fit for purpose.
  • Develop, agree and implement our Annual Business Plan, and 3 year LRP customer roadmaps to achieve business growth, strategic service improvements and satisfaction.
  • Communication during issue resolution management with customers and supporting penalties negotiation and support with issues related to quality, service etc.
  • Work with our commercial teams to ensure regular facetoface business reviews with key customer contacts to obtain performance feedback and customer service requirements.
  • Drive the customer and other stakeholder rating processes and obtain feedback from customers to drive continuous improvement.
  • Work with crossfunctional teams to optimise inventories across Europe.
  • Build and lead a high performing European team to help us improve service levels, increasing sales, and reducing supply chain costs.
  • Be an active and contributing member of our Supply Chain Leadership team.
- you'll have

  • Significant experience within supply chain, technical/operational customer support or related areas.
  • Previous experience of leading large teams.
  • Strong ability to influence, cultivate and build strong business relationships across innocent and with our customers.
  • You'll have previously worked in an FMCG or Consumer Goods environment.
  • Good knowledge and experience of inventory planning and forecasting.
  • A strong understanding of supply chain concepts and the impact of demand planning on supply chain performance.
  • Solid experience in leading change and driving continuous improvement.
  • We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone's career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further.

In exchange for helping us do business in the right way, you'll get a solid rewards package that includes a salary (phew), private healthcare, a target-based bonus, and a bunch of other nice things like a day off on your birthday.

And yes, you get free smoothies.

We also know that not all our drinkers come from the same background, or think the same - so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive.

When we hire, we want all the juice, bits, and pulp that make you who you are.

Even if you don't think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring.

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