Head of Customer Service

1 week geleden

Amsterdam, Noord-Holland, Nederland Ageras Voltijd

About the Job:
We are looking for you if:

  • You are keen to be a part of a rapidly growing Fintech company in Europe and the US
  • You share our passion for undertaking innovative work to help small businesses succeed
  • You're enthusiastic about customer satisfaction, loyalty and retention, and service procedures, ideally in the fields of banking, accounting, and tax.
  • You have fundamental experience in leading a team of dedicated customer service specialists. Being in charge of developing the team, and guiding the team to take the customer experience to the next level.
As a Head of Customer Service & Operations, you will play a key role in the Revenue team.

You will be responsible for executing the strategy and leading the Customer Service team specialized in our Banking, Accounting, and Tax solutions.

With new and innovative ideas, you will help take our customers' retention in the Dutch market to the next level.

You will be handling Ageras' operational processes and our customer service KPIs and goals. This includes compliance with the Dutch regulatory requirements, especially in the fields of Banking, Accounting, and Tax services.

Your work will involve:

  • Execution of the customer service strategy and leading the CS&O team in the Netherlands. The team counts 4 specialists.
  • Develop & deliver training programs to enhance the skills and knowledge of the CS&O team
  • Monitor and report on KPIs and goals
  • Carry the responsibility for the Dutch banking, accounting, and tax services
  • Foster crossteam collaboration and engagement
  • Provide product development feedback
  • Create, optimize, and drive processes
  • Escalation and crisis management (in the Dutch space)
  • Manage the technology and tools utilised in the CS&O team


Throughout the trajectory, you will work with peers and leaders across the international Revenue organisation, and interact with the Product team.

Requirements

To succeed in this role you:

  • Have near-native Dutch and English language skills
- +2 years experience in a similar role

  • Experience successfully supporting B2B customers, ideally small businesses
  • Motivational and inspirational skills leading a team
  • The ability to develop loyalty with stakeholders
  • The ability to consult and advise on the best solution for customers
  • Strong clientfacing and communication skills
  • Great collaboration skills and being a big supporter of internal knowledge sharing
  • Are available for and have no objection to handling demanding customers
  • Maintain the highest integrity and compliance in everything
  • Are happy to work from our Amsterdam office three days per week
Benefits

We help you succeed by offering:

  • Modern state-of-the-art office with carefully thought-out floor plans and work settings
  • Freshly prepared office lunch (it's awesome)
  • Dynamic team and work environment where you can be creative and make things happen
  • A high degree of autonomy within a fun, energetic, resultdriven international team culture
  • A culture of inclusion where all our employees feel valued and respected
  • A caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement
Interested in applying?

We would love to hear from you if you are excited to join our team. Please submit your CV via the Apply button.


Research shows that while men may apply for a job even if they just meet 60% of the job criteria, women tend to apply only if they meet 100% of the criteria.

We encourage you to apply even though you may feel you do not meet all the criteria.

If you have any questions, feel free to connect with our People and Culture team's Talent Acquisition Specialist Nadine Loyal-Perk.


About Ageras:


Ageras is a software platform enabling small businesses all over Europe to run their business in a better way by integrating accounting, banking, and taxes into an intuitive dashboard so the business owners can focus on running their business and eliminate administrative burdens.


With offices located in Copenhagen, Helsinki, Berlin, Amsterdam, Gdańsk, and Philadelphia, Ageras is a leading international provider of banking and accounting services assisting small businesses across Europe and the US.


Equal Opportunity Employer:
Ageras is an Equal Opportunity Employer.

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc.

as per applicable law.

#LI-DNI

  • Head of Customer Service

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Billy ApS Voltijd

    Head of Customer Service & Operations NetherlandsYou are excited to be part of a fast-growing Fintech company in Europe and the USYou share our passion for carrying out innovative work to support small businesses succeedYou are enthusiastic about customer satisfaction, loyalty, and retention, and service procedures, ideally in banking, accounting, and tax...

  • Head of Customer Service

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Ageras Voltijd

    About the Job:We are seeking individuals who are excited to be part of a rapidly expanding Fintech company in both Europe and the US. If you have a passion for driving innovation to support the success of small businesses, prioritize customer satisfaction, loyalty, and retention, particularly in the realms of banking, accounting, and tax, then we want to...

  • Head of Customer Succes

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Assessio Group Voltijd

    Als Head of Customer Success bij Assessio Bloom ben je samen met je collega's verantwoordelijk voor het maximaliseren van de klantwaarde op de lange termijn.Dit betekent dat je actief bijdraagt aan het stimuleren van het platformgebruik, het verminderen van churn en het verhogen van de klanttevredenheid (NPS). Je speelt een cruciale rol in het waarborgen van...

  • Head of HR

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Top of Minds Voltijd

    3 weken geleden Wees een van de eerste 25 sollicitanten Rechtstreeks bericht sturen naar plaatser van vacature van Top of Minds Head of HR bij Allen & Overy Kandidaatprofiel Ten minste 10 jaar ervaring Ervaring met partnerstructuren Sterk in executie Op het Amsterdamse kantoor van Allen & Overy zetten meer dan driehonderdvijftig advocaten,...

  • Head of Product

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Top of Minds Voltijd

    Head of Product bij de Nationale Postcode Loterij Kandidaatprofiel Ten minste 10 jaar ervaring Met het ontwikkelen van digital consumer products En leidinggeven aan agile productteams Binnen een digital pure player Transformatie vormgeven vanuit ambitie Visie op zowel nationale als internationale afzetmarkt Maatschappelijk betrokken Wie kent de...

  • Head of Product

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Top of Minds Voltijd

    Wie kent de Nationale Postcode Loterij en VriendenLoterij niet? Prijzen winnen met de hele straat – en intussen goede doelen steunen, voor een eerlijkere, groenere en betere wereld. De loterijen zijn inmiddels ook in Duitsland, Zweden, Noorwegen en Groot-Brittannië een begrip. Een ervaren Head of Product krijgt de kans om de transformatie naar een...

  • Head of Customer Service

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Tellow by Ageras Voltijd

    Save time by importing your resume in one of the following formats: .pdf, .doc, .docx, .odt, or .rtf. The hiring team may use this number to contact you about this job. How did you hear about this position? (Optional) Company website LinkedIn Facebook Other job board Referral Have you worked for us in the past? (Optional) yes no * In the past 6...

  • Head of Product

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Nobel Recruitment Voltijd

    Head of Product - Amsterdam - €110-€120k + Benefits Our client, a FinTech business that recently received investment is looking for their first Head of Product to take over the Product Vision and Strategy to drive the business forward. They have their product market fit with over 400 paying customers and a target ICP of 4000 locally (mid-market b2b...

  • Customer Service Representative

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Trivium Packaging Voltijd

    Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium...

  • Head of Customer Supply

    1 week geleden

    Amsterdam, Noord-Holland, Nederland innocent Voltijd

    Fruit Dam - Amsterdam, Fruit Towers - London- Supply Chain Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B...

  • Head of Operations Benelux

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Orange Voltijd

    votre rôle:Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world.GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. GDO plays a major role in building Orange Business operations: together, we adapt our...

  • Head of Operations Benelux

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Orange Business Services Voltijd

    about the role Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. GDO plays a major role in building Orange Business operations: together, we...

  • Head of Issuing

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Yoursafe Voltijd

    To support its growing business in Amsterdam, Yoursafe is seeking to hire a: Head of Issuing 40 hours per week Yoursafe is an electronic money institution licensed by the Dutch Central Bank, with its headquarters located in Amsterdam. Yoursafe is part of the Fintag Group and is active as both an acquirer and an issuer of electronic money. The Head of...

  • Customer Service

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Customer Support Representative department is looking for new team membersUse your language skills to communicate with international customersOver onze klantThe client is an international international retail chain. It currently operates its stores in ten European countries and has a revenue of over billion euros.FunctieomschrijvingAs a Customer Service...

  • Head of Operations

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Corporate Housing Factory Voltijd

    HEAD OF OPERATIONS Hey We are Corporate Housing Factory . Since 2013, we have been one of the largest providers of serviced apartments in the Netherlands and one of the few that exclusively serves corporate customers. We are a prominent player in renting temporary apartments to internationals coming to the Netherlands for a short or extended stay. Our...

  • Head of CRM

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Samsung Electronics Voltijd

    Position SummaryRole and ResponsibilitiesYour roleIn this role, you will be responsible for the overarching strategy and performance of all CRM and loyalty initiatives. This includes oversight of strategy development, execution, analysis, budget management, and continuous improvement. You will ensure the optimum use of resources and strategies within the...

  • Head of Engineering

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Storm2 Voltijd

    I am currently working with an innovative fintech company in Amsterdam, specializing in secure banking solutions. They are fast-growing with a focus on technology and customer-centricity. Join their growing team as head of engineering Role Overview: As Head of Engineering, you will lead our engineering team, drive technological excellence, and deliver...

  • Head Chef

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd

    Job Title: Head ChefLocation: Amsterdam, NetherlandsSalary: 3,260 – 3,900 gross per monthJoin Our Team as a Head ChefAre you an expert in the culinary arts with a passion for crafting exceptional culinary experiences? Do you possess the skills and creativity required to lead a kitchen in one of Amsterdam's finest dining establishments? If so, we are...

  • Customer Service

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Extra Talent Voltijd

    Wil je je klantcontactervaring naar een hoger niveau tillen in de logistieke sector? Dan hebben wij de perfecte kans voor jou In deze rol krijg je meer verantwoordelijkheid en beheer je je eigen klantenportefeuille. Je zorgt ervoor dat het warehouse en transport efficiënt en nauwkeurig worden afgehandeld, denkt mee over oplossingen, en bent verantwoordelijk...

  • Head of HR

    1 week geleden

    Amsterdam, Noord-Holland, Nederland CACEIS Voltijd

    Ben jij klaar voor een nieuwe uitdaging in een internationale en diverse werkomgeving? Wil jij bijdragen aan het succes van een ambitieuze en snelgroeiende organisatie? Voor ons ervaren HR-team zijn wij op zoek naar een proactieve en enthousiaste Head of HR met een aanpakkersinstelling en sterke communicatieve vaardigheden. In deze functie geef je leiding...