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service delivery manager

3 maanden geleden

Amstelveen, Noord-Holland, Nederland Atos Voltijd

Eviden is een bedrijf van de Atos Group met een jaaromzet van c. € 5 miljard en is wereldwijd een leider in datagedreven, betrouwbare en duurzame digitale transformatie. Als een digitaal bedrijf van de volgende generatie met toonaangevende posities op het gebied van digitaal, cloud, data, advanced computing en beveiliging, biedt het diepgaande expertise voor alle sectoren in meer dan 53 landen. Door unieke high-end technologieën te combineren over het volledige digitale spectrum met talentvolle medewerkers, breidt Eviden de mogelijkheden van data en technologie uit, nu en voor toekomstige generaties.

Functieomschrijving: Service Delivery Manager

Wij zijn op zoek naar een gedreven en ervaren Service Delivery Manager om ons dynamische en innovatieve team bij Eviden te versterken. Als Service Delivery Manager speel je een cruciale rol in het waarborgen van de succesvolle levering van onze diensten aan klanten. Je zult werken in een omgeving die sterk gericht is op Agile-methodologieën en DevOps-praktijken, waarbij je nauw samenwerkt met verschillende belanghebbenden om aan de service delivery verwachtingen te voldoen en deze te overtreffen.

Functieomschrijving:

Je bent verantwoordelijk voor het toezicht en beheer van de levering van diensten aan onze klanten. Dit omvat programmabeheer, stakeholderbetrokkenheid en de implementatie van Agile en DevOps werkwijzen. Je zorgt ervoor dat onze diensten op tijd, binnen budget en volgens de hoogste kwaliteitsnormen worden geleverd. Je rol omvat ook onderhandelen, afstemmen en communiceren van soms politieke gevoeligheden om sterke relaties met zowel onze klanten als de interne teams te behouden.

Verantwoordelijkheden:

  • Toezicht houden op en beheren van complexe programma's om strategische doelen te bereiken.
  • Implementeren en opschalen van Agile-praktijken binnen teams en projecten.
  • Effectief beheren en betrekken van stakeholders om tevredenheid en afstemming met service delivery doelen te waarborgen.
  • Implementeren van DevOps-praktijken om samenwerking en efficiëntie te verbeteren.
  • Beheren van projecten gedurende hun volledige levenscyclus, zorgen voor tijdige en binnen budget uitgevoerde levering.

Vereiste competenties:

Hard Skills:

  • Programmamanagement
  • Agile Methodologieën
  • Stakeholder Management
  • DevOps werkwijze
  • Projectmanagement

Soft Skills:

  • Onderhandelen
  • Politieke gevoeligheid
  • Communiceren met alle stakeholders

Certificaten, zoals:

  • Gecertificeerd en ervaren in Scaled Agile Framework 3.0 (SAFe)
  • Managing Successful Programmes (MSP)
  • Agile in Controlled Environments (ACE)
  • DASA DevOps
  • SCRUM (PSM-I, PSM-II, PAL-I)
  • IPMA

Taal Kwalificaties:

  • Sterke kennis van de Nederlandse en de Engelse taal

Wat Wij Bieden:

  • Een marktconform salaris
  • Secundaire voorwaarden
    • Mobiliteitsbudget of leaseauto
    • 29 vakantiedagen
    • Bijdrage Zorgverzekering & pensioenregeling
    • 13e maand
    • Vakantiegeld
  • Bedrijfslaptop en telefoon
  • Hybride werkmodel (2-3 keer per week op kantoor of op locatie bij de klant)
  • Uitdagende carrièrekansen op zowel nationaal als internationaal niveau
  • Een persoonlijk ontwikkelingsplan dat je samen met je manager opstelt
    • Interne en externe (technologie) cursussen en certificeringen
  • Werken met gevestigde klanten aan impactvolle projecten

Als jij de juiste kandidaat bent met een passie voor service delivery en een sterk verantwoordelijkheidsgevoel voor klanttevredenheid, willen we graag van je horen. Sluit je aan bij ons toegewijde team en draag bij aan het succes van onze service delivery operaties.

Meer weten over #Eviden? Neem contact op met Kristin Feodorova via .

#Eviden

Let's grow together.