First Line Support Engineer

2 weken geleden


Best, Noord-Brabant, Nederland Trinamics Beheer B.V. Voltijd
Functieomschrijving

As a First Line Support Engineer, you will serve as the central information hub for our service organization, playing a key role in providing technical support to our customers.

  • Lead our service organization to prevent or mitigate customer issues by initiating improvements, sharing information and identifying structural issues.
  • Act as the primary point of contact for customer inquiries and system-related questions, especially for our EBPG customers.
  • Responds to customer inquiries and coordinates additional activities using telephone and email communication channels.
  • Perform initial troubleshooting, collect and document necessary information, and attempt to troubleshoot remotely if possible.
  • Work closely with field service engineers, technical support team and other professionals to ensure timely and satisfactory resolution of issues.
  • Coordinate on-site visits when remote assistance/support is not possible, ensuring a structured approach and maximizing customer satisfaction.
  • Take responsibility and ensure thorough follow-up until a satisfactory solution is reached for both you and our clients.
  • Perform other support duties such as preparing requisitions, logging service calls/reports and assisting with installation operations.
Functie-eisen
  • Bachelor's degree in electronics, mechatronics or physics combined with a practical mindset and extensive technical knowledge in areas such as vacuum technology, electronics, software and mechanics.
  • Customer oriented and strong analytical skills, EBPG system troubleshooting experience preferred.
  • English language skills (both oral and written); Knowledge of the German language is considered an advantage.
  • Process-oriented, detail-oriented and structured work style.
  • Excellent communication and organizational skills.
  • At least 5 years of experience in a similar position in the semiconductor industry.
Arbeidsvoorwaarden
  • Appropriate salary depending on experience and education € €5500.00
  • Future prospects and great benefits are evident
  • Good margin terms like minimum 25 holidays
  • 8.33% holiday allowance
  • Travel reimbursement
  • Discount on health and companionship premiums.

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