Head Concierge
2 weken geleden
We are looking for an experienced Head Concierge who will manage and lead the concierge team. In this position, you oversee all the concierge services, including valet parking, luggage, transportation, Anantara Experiences, and reservations. As our Head Concierge you have excellent communication skills, both with your team, our guests and operational departments within the hotel. In this position you have to maintain the overview at all times, to oversee lobby activities, safety of our guests and ensuring an excellent first impression for guests.
Your main responsibilities are;
- Plan, organize, lead and control different projects and activities within the Concierge team.
- Establishes an effective database and relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Creating, enhancing and maximizing bookings of the Anantara Experiences;
- Complaint handling and incident resolution.
- Managing the Private Residences of Dam 5 and Garage/Valet operations.
- Leading, coaching, training and motivating your team.
- Assist Front Office and Guest relations during peak moments.
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel and trains the team accordingly.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- The drive to work in a 5* service environment;
- Natural leader and you always think one step ahead;
- Strong organizational skills and the ability to perform under pressure;
- Preferably active member of Les Clefs D'or;
- Knowledge of the local attractions and an extensive network of contacts;
- Excellent communication skills and proficiency in the English language, Dutch is a plus.
At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:
- Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
- Special team member rates in more than 500 hotels within the Minor Hotel Group.
- A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
- Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
- An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
- Keep developing yourself? Do it at our own NH University
- Management programs to support your way to the top
- We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city
Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via hr.-
Not sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.
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