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Live Site Specialist
3 maanden geleden
About the role
:We are looking for an independent, self-motivated individual to maintain websites for a wide range of FareHarbor clients. This person should be ready to engage with clients to make the best decisions possible with their FareHarbor website.
The Live Site Specialist will be responsible for working with multiple FareHarbor teams such as Support, Account Management, Strategic Partnerships and more. They will also be working with the clients directly. Your role will be to support clients in updating their websites while advising them on our best practice for conversions as well as self service tools ie: Compass, FH Training material etc. You will assist the client and fellow global LSS team members with any workarounds needed due to the limitations of FareHarbor's Wordpress theme.
What you'll do here:
Upgrade client's existing FareHarbor websites based on new offerings, best practices and data Assist with time sensitive support requests for clients with existing FareHarbor sites Interact with clients to provide and process information in response to inquiries, concerns, and requests about their FareHarbor website Teach clients how to to take ownership of their FareHarbor sites and make updates on their own Create and maintain documentation and training materials on FareHarbor sites Work closely and effectively with other teams Stay up to date on internet best practices and the changes that happen to those best practices Use excellent written communication skills to interact with clients and explain complex topics to them Prioritize time and work effectively and efficiently Find and provide internal and external resources to help answer client inquiries and other teams/departments questions and concerns Take on and own projects within the department if necessary Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business Identify and escalate priority issues per Client specifications to appropriate parties involvedRequirements:
Fluent English, any other languages is a plus Be able to communicate effectively with both technical and non-technical individuals Ability to learn quickly and be comfortable with a fast-paced environment Knowledge of customer service principles and practices Knowledge of G Suite products such as Google Docs, Google Sheets, Google Drive, etc. Have experience working with WordPress and/or another website building platform (Weebly, Wix, Joomla, Squarespace, GoDaddy, FTP, etc.) Understand website best practicesBonus Points if you have:
Experience with SEO and Keyword research Graphic Design Zendesk experience Have experience with HTML and CSS DNS / Cloudflare experienceBenefits
Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leave Life insurance policy Pension Plan Central Amsterdam Location Discount CZ insurance Working in a multicultural environment - 45 different nationalities Commuting allowance for public transport & subsidized lunch Wellness benefits (Headspace subscription & wellness webinars) Hybrid friendly Work-from-home assistance Educational Opportunities Individual skill development & growth programming Social hours & events and team-building 26 vacation days per year