Customer Success Analyst

1 week geleden

Amsterdam, Noord-Holland, Nederland Decentralized Masters Voltijd
What is Decentralized Masters?


Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital.

We give people the weapons to take back control over their financial future.

By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times.

We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more.

We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.


Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees.

Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024.

Check us out here:
What will you be doing?

Members Success

Take responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:

  • Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic manner
  • Make sure your assigned customers have been communicated with no longer than 7 or 14 days
  • Conduct Weekly Analysis of SMS and Email Response Rates
  • Continuously follow up with customers to ensure success, keeping the end goal in mind
  • Monitor member progress and engage on a regular basis to ensure growth by tracking Steps Sessions and Win Channels to identify members that may need help or bottlenecks in the process
  • Actively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor
  • Tackle requests from Yana for Customer Success team
Mentoring and Education

  • Become a rockstar in the DeFi Accelerator community
  • Find solutions on how to increase interaction with our DA only / Plus members
  • Manage Accelerator community, curate the circle channels, the support email
  • Attend the Accelerator Q&A and Live Step Sessions for potential backups when needed
  • Take on all communications for some of the mentors (starting with taking the communication of Head of Education)
  • Identify key moments in Gems Uncovered sessions that video editor can use to create a 1015 minute video
Research

  • Use various tools to track, communicate and gain valuable statistics for department needs
  • Share your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance products
  • Conduct research for various crypto trends and projects and present it in easy to read, ELI5 way
Other Keys

  • Ensure support for each members needs (requests, answer questions, take action)
  • Improve the customer journey and delivery (tweak the process)
  • Actively participate and add value in team and company meetings
  • Build tech tools that improve our product value, and help customers in attaining their goals
  • Flesh out the workflow process, adding improvements within each step of the way
Requirements

What will you bring?

  • Must be able to work EST time zone.
  • Professional English language skills
  • 2 years experience in a customer success/service role
  • Experience in fast paced environments
  • Strong exposure in the DeFi community and social media presence
  • Must be a user of DeFi
  • Understanding of the crypto/blockchain space
  • Excellent interpersonal skills
  • Excellent emotional intelligence
  • Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
  • Extreme openmindedness to new ideas with a mindset of continuous learning
Benefits

What do we offer you?

  • Competitive salary package $36k40k based on your qualifications and experience
  • Ability to earn commissions no ceiling to your earning potential
  • Full time/40 hours a week
  • Unlimited PTO
  • Flexible work schedule
  • Team offsites
  • Young & dynamic culture with team members across 22+ countries
  • Fully Remote with a very supportive team. You have the ability to work from anywhere in the world

  • Customer Success Analyst

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Decentralized Masters Voltijd

    What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Coolgradient Voltijd

    Coolgradient is a fast-growing green-tech start-up with a clear vision to make our digital footprint more sustainable.Why?Every swipe, every like, every TikTok video we upload, every Zoom call we have, every Netflix video we watch, or everything we buy online is all processed and depends ondata centers. However, these data centers consume large amounts of...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Antavo Voltijd

    About UsAntavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.The TeamThe Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Coolgradient Voltijd

    Coolgradient is a fast-growing green-tech start-up with a clear vision to make our digital footprint more sustainable.Why?Every swipe, every like, every TikTok video we upload, every Zoom call we have, every Netflix video we watch, or everything we buy online is all processed and depends on... data centers. However, these data centers consume large amounts...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Coolgradient Voltijd

    Coolgradient is a fast-growing green-tech start-up with a clear vision to make our digital footprint more sustainable.Why?Every swipe, every like, every TikTok video we upload, every Zoom call we have, every Netflix video we watch, or everything we buy online is all processed and depends on... data centers. However, these data centers consume large amounts...

  • Digital Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Foleon Voltijd

    Are you ready to make some history?Foleon is a leading content creation platform providing business teams with a fast and scalable way to produce highly-engaging content experiences that bring a new level of intelligence to their customer journeys.Foleon is based in Amsterdam and New York and serves more than 1,200 global B2B brands.We value people who are...

  • Customer Assistance Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    beBee Professionals is looking for a Customer Assistance Analyst to join our team in Ámsterdam.The successful candidate will be responsible for providing customer service and technical support to our customers. The ideal candidate should have excellent communication and problem-solving skills, as well as a strong customer service orientation.The successful...

  • Customer Success Engineer

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

    Job description EclecticIQ builds threat intelligence tools used by analysts and cyber security experts to defend their organizations, and in some cases, the public, from threat actors. As a Customer Success Engineer at EclecticIQ you provide technical support to customers after a sale. The CSE will work with our customers to build strong...

  • Customer Success Manager

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening zijn wij op zoek naar een Customer Success Manager in AmsterdamJouw doel is het beheren van de relatie met één of meerdere klanten, het zorgen voor een soepel onboardingproces en het versterken van deze relatie. Je bent het aanspreekpunt voor de leveranciers...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening zijn wij op zoek naar een Customer Success Manager in AmsterdamJouw doel is het beheren van de relatie met één of meerdere klanten, het zorgen voor een soepel onboardingproces en het versterken van deze relatie. Je bent het aanspreekpunt voor de leveranciers...

  • Head of Customer Succes

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Assessio Group Voltijd

    Als Head of Customer Success bij Assessio Bloom ben je samen met je collega's verantwoordelijk voor het maximaliseren van de klantwaarde op de lange termijn.Dit betekent dat je actief bijdraagt aan het stimuleren van het platformgebruik, het verminderen van churn en het verhogen van de klanttevredenheid (NPS). Je speelt een cruciale rol in het waarborgen van...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Workiva Voltijd

    Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our...

  • Customer Success Associate

    1 week geleden

    Amsterdam, Noord-Holland, Nederland LeanIX GmbH Voltijd

    LeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are seeking a Customer Success Associate to join our expanding team and assist customers throughout their journey to success. Are you passionate about IT and its role in driving the...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Therapieland Voltijd

    Jij activeert, ondersteunt en adviseert organisaties proactief om het maximale uit Therapieland te halen. Zo maken we samen met onze klanten impact binnen de mentale gezondheidszorg en helpen we zoveel mogelijk mensen zich mentaal veerkrachtiger te voelen_**Jouw functie**Zodra een nieuwe klant start met Therapieland, neem jij als Customer Success Manager de...

  • Customer Success Coordinator

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening, defensie-industrie en retail zijn wij op zoek naar een Customer Success Coordinator in Amsterdam. Dit Engelse bedrijf is snel gegroeid van een start-up in 2012 naar ruim 80 medewerkers en een omzet van ruim £7 miljoen.Jouw doel is het beheren van de relatie...

  • Customer Success Manager

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd

    Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our...

  • Customer Success Associate

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland SAP Leanix Voltijd

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers.We are looking for a Customer Success Associate to join our growing team and guide customers through their journey, making them successful.Are you passionate about IT and how it enables modern...

  • Customer Success Coordinator

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Voor een informatie- en risicomanagementaanbieder die actief is in de financiële dienstverlening, defensie-industrie en retail zijn wij op zoek naar een Customer Success Coordinator in Amsterdam. Dit Engelse bedrijf is snel gegroeid van een start-up in 2012 naar ruim 80 medewerkers en een omzet van ruim £7 miljoen.Jouw doel is het beheren van de relatie...

  • Customer Success Director

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Backbase Voltijd

    The job in shortAs Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio.Meet the jobIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your...

  • Internship Customer Success

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you a passionate and driven individual looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and...