Senior Customer Care Advisor

2 weken geleden

Maastricht, Limburg, Nederland Mercedes-Benz CAC Voltijd
*The Mercedes-Benz Customer Assistance Center* is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.


1200 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance.

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.


The EQ Team was established in April 2023 and grew successfully in October 2023, supporting customers with electric vehicles in 6 different languages within the area of customer service, connected mobility services & roadside assistance.

The goal of the EQ Team is to continue with the luxury strategy supporting customers with electric and other top end vehicles.

In April 2024 the EQ team expanded their vehicle portfolio and changed their name to the TEV (Top End Vehicle) team, continuing to support top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.

*What is your role?
You will steer, monitor, and escalate cases of a specific customer group.

With your pro-active attitude, you handle roadside assistance and workshop visits and actively coordinate escalation in order to reduce the downtime of the vehicles in scope (while in the workshop or on roadside) to an absolute minimum.

You support or resolve customer inquiries, complaints or incidents, in accordance with our policies, procedures and targets. You provide the customer with the best long-term satisfaction possible in a timely, effective, and accurate manner.

You will handle inbound calls, emails and case follow ups while managing your existing customer queries in accordance with The MB Way.


Next to these tasks, you support operations and workshops to ensure that the parts delivery is organized by fastest means possible.

You will communicate with various departments to guarantee that every procedure runs efficiently in order to maximize the quality of the customer experience.


You are in the lead to arrange priority treatment for replacement vehicles and you maintain relationships with the contact partners within the Mercedes-Benz Group AG organization internal and externally.

*Who are you?

  • Prior experience in a customer service or similar role (preferably in a contact center environment)
  • Proficiency in using customer support software and CRM systems
  • Excellent German skills (both written and verbal) and fluent English skills
  • Good technical understanding and affinity
  • Pro-active attitude and troubleshooting mindset
  • Empathic, maintaining relationships and seeking for customer satisfaction
  • Taking decisions and creating solutions when facing complex cases/situations
  • Ability to work independently as well as collaboratively within a team
  • Thinking 'out of the box' and an 'always finding a solution' attitude
  • Open to relocate to the area of Maastricht, The Netherlands
*What do we offer?

  • Multicultural, dynamic and international working environment
  • Salary based on 40 hours/week: 2885 gross (net: approx. 2370)
  • An extensive initial training of up to 3 months
  • A tailor-made individual development plan
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance-based salary growth
  • Company result oriented bonuses
  • Lucrative relocation package that covers your travel and living expenses for the first six weeks
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • Non-contributory Pension plan
  • Working hours: Monday – Friday 08:00 – 19:00
*#BePartOfUs*Is this the right job for you? Then upload your application documents including CV and letter of motivation in English via the link.

For data protection reasons, we do not accept applications by e-mail. Please use the link provided for your application.

Job Type:
Full-time

Pay:
From €2.885,00 per month

Work Location:
In person

  • Customer Care Specialist

    2 weken geleden

    Maastricht, Limburg, Nederland beBee Professionals Voltijd

    BeBee Professionals is looking for a Customer Care Specialist to join our team in Maastricht.The successful candidate will be responsible for providing excellent customer service to our clients. This includes responding to customer inquiries, resolving customer complaints, and providing general customer support.The ideal candidate should have excellent...

  • Customer Care Agent

    4 weken geleden

    Maastricht, Limburg, Nederland Expeditors Voltijd

    Dit ga je doenAls Customer Care Agent bij Expeditors ben je het eerste aanspreekpunt voor onze klanten en speel je een cruciale rol in het bieden van een uitstekende service! De klant staat bij Expeditors altijd op nummer één! Dus deel je deze passie en ben je momenteel werkzaam als receptioniste, klantenservice medewerker, front office medewerker of werk...

  • Sales Advisor

    2 weken geleden

    Maastricht, Limburg, Nederland PVH Voltijd

    Design Your Future at PVH Sales Advisor (12 hours), Tommy Hilfiger/Calvin Klein - De Bijenkorf - Maastricht Sales Associate for Tommy Hilfiger & Calvin Klein (12 Hours) About the role When it comes to shopping at Tommy Hilfiger and Calvin Klein, our customers only deserve the very best in store experience we can offer. You will be working as part...

  • Sales Advisor

    2 weken geleden

    Maastricht, Limburg, Nederland PVH Voltijd

    Design Your Future at PVH Sales Advisor (24 hours), Tommy Hilfiger/Calvin Klein - De Bijenkorf - Maastricht (Dutch Speaking) Sales Associate for Tommy Hilfiger & Calvin Klein (24 Hours) About the role When it comes to shopping at Tommy Hilfiger and Calvin Klein, our customers only deserve the very best in store experience we can offer. You will be...

  • Senior Customer Service Representative

    2 weken geleden

    Maastricht, Limburg, Nederland Mercedes-Benz Voltijd

    We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions...

  • Customer Service Employee

    2 weken geleden

    Maastricht, Limburg, Nederland Nordson Corporation Voltijd

    Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back...

  • Customer Service Employee

    2 weken geleden

    Maastricht, Limburg, Nederland Nordson Corporation Voltijd

    Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back...

  • Sales Advisor

    2 weken geleden

    Maastricht, Limburg, Nederland PVH Voltijd

    Design Your Future at PVH Sales Advisor (32 hours), Calvin Klein Underwear - MaastrichtJob Description Calvin Klein is een wereldwijd lifestyle-merk dat een voorbeeld is van gedurfde, progressieve idealen en een verleidelijke, en vaak minimale, esthetiek. We proberen ons publiek te prikkelen en te inspireren, terwijl we provocerende beelden en opvallende...

  • Sales Advisor

    2 weken geleden

    Maastricht, Limburg, Nederland PVH Voltijd

    Design Your Future at PVH Sales Advisor (8 hours), Tommy Hilfiger - Maastricht Tommy Hilfiger is een van 's werelds toonaangevende designer lifestyle-merken, internationaal erkend voor het vieren van de essentie van de "klassieke Amerikaanse coole" stijl. Tommy Hilfiger, opgericht in 1985, levert premium styling, kwaliteit en waarde aan consumenten over...

  • Customer Service Agent

    2 weken geleden

    Maastricht, Limburg, Nederland H&M Group Voltijd

    Job Description As a Customer Service Agent, you will be at the heart of our fast-paced fashion business, working as the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired. Key responsibilities: Answer calls, emails, and chats in Dutch...

  • Customer Service Agent

    2 weken geleden

    Maastricht, Limburg, Nederland H&M Group Voltijd

    Job DescriptionAs a Customer Service Agent, you will be at the heart of our fast-paced fashion business, working as the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired. Key responsibilities:Answer calls, emails, and chats in Dutch to assist...

  • Management Assistant

    2 weken geleden

    Maastricht, Limburg, Nederland Mercedes-Benz Customer Assistance Center Maastricht Voltijd

    RecruiterSandra Besseling-NiesCompany Information We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and...

  • Customer service representative German

    1 maand geleden

    Maastricht, Limburg, Nederland Randstad Voltijd

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Benz contract Starting salary of €2885 a month gross (40h) Individual development plan...

  • Customer service representative German

    2 weken geleden

    Maastricht, Limburg, Nederland Randstad Voltijd

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Benz contract Starting salary of €2885 a month gross (40h) Individual development plan...

  • Customer service representative German

    4 weken geleden

    Maastricht, Limburg, Nederland Randstad Voltijd

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Benz contract Starting salary of €2885 a month gross (40h) Individual development plan...

  • ECommerce Customer Care Manager

    2 weken geleden

    Maastricht, Limburg, Nederland BIOTIKON B.V. Voltijd

    Who are we?We specialize in developing, producing, and creating our own products for over two decades. At BIOTIKON, we are known for: High-quality dietary supplements Purity and highly dosed natural quality Harnessing the power of natureWe focus on continuous innovation and handle our production in-house. We sell our products internationallyAt our company,...

  • Senior Internal Auditor

    2 weken geleden

    Maastricht, Limburg, Nederland Provincie Limburg Voltijd

    Jouw functie is nauw verbonden met die van jouw collega senior beleidsonderzoeker. De beleidsonderzoeker richt zich in eerste instantie op evaluaties van het door Gedeputeerde Staten gevoerde beleid terwijl de senior internal auditor zich primair richt op de opzet en toetsing van de interne processen. In voorkomende gevallen zullen beide functionarissen...

  • Adviseur Huisvesting en Organisatie Publiek Vastgoed

    2 weken geleden

    Maastricht, Limburg, Nederland Kracht Recruitment Voltijd

    Join our growing consultancy firm and become a valuable member of our team as Advisor for Public Real Estate Accommodation and Organization. Seize this opportunity and submit your application.RoleAs Advisor for Public Real Estate Accommodation and Organization, you will tackle challenging organizational and accommodation issues. This includes developing...

  • Senior Manager Digital Innovation

    2 weken geleden

    Maastricht, Limburg, Nederland DSM Voltijd

    Job Title: Senior Manager Digital Innovation City, Country: Geneva, Switzerland / Barcelona, Spain / Amsterdam, Netherlands Hybrid/Remote/On Site: Hybrid We are on the lookout for a "Senior Manager Digital Innovation" to drive the digital transformation of our business. In an era where technology evolves at lightning speed, your role will be pivotal...

  • Purchasing Coordinator

    2 weken geleden

    Maastricht, Limburg, Nederland Wiertz Company Voltijd

    The Car Fleet team in Terneuzen is responsible for the operational activities around the EMEAI lease car fleet. This includes executing the EMEAI Car Policy by taking care of the car ordering process, solving day to day issues, acting as interface for lease car drivers and making sure that all administrative processes are carried out properly.Wat ga je...