Administrative Assistant
2 weken geleden
Job Summary
Job Description
About BNI
Established in 1985, BNI is the world's largest business referral network. With over 300,000 small-to medium-size business members in nearly 11,000 chapters across 76+ countries, we are a global company with local footprints. Our proven approach provides members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.
Visit to learn how BNI has impacted the lives of our members and how it can help you achieve your business goals.
Position Summary
Who are we looking for:
We are looking for a highly qualified Operations Coordinator fluent in Dutch and English that has a passion for customer service and operational excellence. The individual will work on the frontline and fill an important role of being a liaison for our 3,500+ members throughout The Netherlands and Flemish Belgium. They will be responsible for maintaining the membership cycle of our members, including ensuring that they attend trainings and receive the necessary resources for them to attain their membership goals. This role will report to the Director of Operations.
Roles and Responsibilities
Membership Registrations
Ensure that membership registrations are up to date for current members, including processing applications, renewals, and termination. Distribute membership packages to new membersEngagement
Build and foster relationships with our members and answer questions from our member community, using Zendesk (and via telephone and in person) Provide members with resource materials for use in the field Ensure that members are celebrated by sending them their member anniversary gift and/or certificates Make member badges for distribution Support with membership social media campaignsMember Professional Development
Ensure that training sessions are recorded and archived Provide leadership teams with the necessary resource materials to facilitate their roles within the 150+ chapters through The Netherlands and Flemish Belgium Support in the preparation of and be available on location during our annual conference (next conference will be held in in May 2024 in Gent, Belgium)Data Support
Create and distribute membership data reports to stakeholders Create and distribute member surveys to stakeholdersFinance
Process invoices, credit and cancellations Act as liaison with the collection agencyGeneral
Answer the telephone and welcome visitors on location Organise business travel and meetings on and off location Maintain agenda appointments Maintain stock inventory Sort incoming / outgoing post Take minutes during leadership meetings, when necessaryQualifications
Minimum Requirements
Detail-oriented, organized with outstanding verbal, written, multi-tasking, and presentation skills Must be fluent (reading, writing, speaking) in Dutch and English Customer focused and desires to build long term relationships Ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture Ability to ask core probing questions to troubleshoot, research, and create solutions Utilize available resources, apply sound judgment, and interpret policies Possess an attitude of flexibility and adaptability that matches our growth pace Work well independently as well as with a team to successfully achieve company objectives Ability to shift priorities as needed to resolve or escalate all outstanding issues Proficient computer/mobile app knowledge and skills including Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) Ability to travel to local chapters and conferences, when necessaryMinimum Experience & Education
Bachelor's Degree is an advantage 2-5 years' relevant professional administrative experience Experience within an international multi-cultural organization settingThis is a full-time, exempt role. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
BNI's wonderful culture based on Givers Gain is lived out every day by our team and over 300,000 members globally.
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