Digital Customer Experience Intern

1 week geleden


Amsterdam, Noord-Holland, Nederland Munro Tailoring Voltijd
Internship - HQ Amsterdam

About the job:

You'll become part of an entrepreneurial and international team, helping us to grow and transform online (various platforms) by identifying where we can improve in our experience

You will:

  • Help build the optimal digital experience for our customers
  • Visualize customer journeys via surveys to get a better insight of the customer experience
  • Create digital data reports to get insights in customer behaviour, commercial data and user journeys.
  • Analyse the usage of features from our various platforms
  • Investigate why features are/are not widely used and offer recommendations
  • Write requirements for features to improve user experience
  • Propose recommendations for digital tools to improve client engagement

About you:

Ideally you will be:

  • Enrolled in a related study at bachelor or master level (preferably in business field)
  • Detailoriented individual who can put themselves in a customer's shoes
  • An excellent communicator and team player
  • Proactive able to work independently and take responsibility
  • Stress resistant and autonomous in both quiet and busy times
  • Business minded, with analytical skills and solutionoriented
  • Fluent in English (both verbal and written)
  • Available for at least 5 months starting January / February 2024

Why work here?:

  • A great team of 125 young and enthusiastic colleagues
  • Energetic work environment
  • Thursday drinks
  • Office parties
  • Good internship compensation


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