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Digital Customer Experience Intern
1 week geleden
About the job:
You'll become part of an entrepreneurial and international team, helping us to grow and transform online (various platforms) by identifying where we can improve in our experience
You will:
- Help build the optimal digital experience for our customers
- Visualize customer journeys via surveys to get a better insight of the customer experience
- Create digital data reports to get insights in customer behaviour, commercial data and user journeys.
- Analyse the usage of features from our various platforms
- Investigate why features are/are not widely used and offer recommendations
- Write requirements for features to improve user experience
- Propose recommendations for digital tools to improve client engagement
About you:
Ideally you will be:
- Enrolled in a related study at bachelor or master level (preferably in business field)
- Detailoriented individual who can put themselves in a customer's shoes
- An excellent communicator and team player
- Proactive able to work independently and take responsibility
- Stress resistant and autonomous in both quiet and busy times
- Business minded, with analytical skills and solutionoriented
- Fluent in English (both verbal and written)
- Available for at least 5 months starting January / February 2024
Why work here?:
- A great team of 125 young and enthusiastic colleagues
- Energetic work environment
- Thursday drinks
- Office parties
- Good internship compensation
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