IT Support Medewerker
4 weken geleden
Als Servicedeskmedewerker ICT ben jij het eerste aanspreekpunt voor eindgebruikers binnen de overheid. Je ondersteunt hen telefonisch en schriftelijk bij ICT-gerelateerde vragen en incidenten. Je registreert, analyseert en lost technische en functionele verstoringen op en schakelt indien nodig door naar de tweede lijn.
Werkzaamheden:
- Het aannemen en registreren van meldingen en verstoringen.
- Het oplossen van incidenten of doorverwijzen naar de tweede lijn.
- Het bewaken van de voortgang van incidentafhandelingen.
- Samenwerken met collega’s en bijdragen aan een prettige werksfeer.
- Het werken volgens de ITIL-principes en SLA-afspraken.
Wie zoeken wij?
Wij zoeken een klantgerichte en stressbestendige professional die zowel zelfstandig als in teamverband goed functioneert. Je hebt oog voor detail, bent analytisch sterk en beschikt over uitstekende communicatieve vaardigheden.
- Minimaal een MBO-4 diploma in de richting ICT.
- Ervaring met 1e lijns IT-servicedesk werkzaamheden.
- Kennis van Microsoft Office
- Pré: Certificaten zoals ITIL Foundation, Windows (7, 8, 10), en servicedesktools (ICD).
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