Application Support Engineer

4 weken geleden

Veldhoven, Noord-Brabant, Nederland ASML Voltijd

Introduction

The ASML Development and Engineering tool environment is used by more than 8000 research and development engineers worldwide. Are you the Application Support Engineer who supports our Research and Development engineers to get most out of their state of the art CAD, development and simulation tools?

Job Mission

As an application Support Engineer within the IT solution delivery Hardware group you are responsible for providing 1st and 2nd line support to ASML’s Research and Development organization, in particular the electronics designers and analytics engineers?

When working as an Application Support Engineer at ASML you will have the opportunity to grow in your job and improve your skills in the following areas:

  • Focus on multi-disciplinary Hardware Engineering processes and Technical Computing/Analytics applications.
  • Support Engineering processes, assist with Design questions and Application support (knowledgeable support desk).
  • Take ownership on reported issues, and escalate when needed.
  • Work in close alignment in a team of multiple support engineers.
  • Align with multiple Agile teams on solutions for the developers (users)

You will work in close cooperation with the ASML internal customer and the IT Solution Teams.

Job Description

  • You will be part of the IT Hardware department consisting of more than 50 people, in a support team of 6 application support engineers.
  • Intake of end-user calls via phone, mail or support system; align with end-users on issue definition.
  • Handle support calls, try to solve issues immediately, or create incidents to follow-up. Monitor progress of open tickets. Drive progress towards internal and external partners for incident resolution.
  • Incident management and identifying problems for supported Services, mainly in the Electrical Engineering and Engineering Simulation area.
  • Support and handle standardized requests from engineering.
  • Participate as technical IT support engineer in running projects within the team.
  • Investigate and suggest non-standard changes with a limited scope.
  • Deliver support on IT services based on Windows and Linux.
  • Perform limited application and infrastructure testing as part of change or escalation management.

Education

Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology.

Experience

  • Knowledge of Engineering Applications is a pre, in particular Electrical Engineering applications, HDL design and/or Technical Computing/Analytics applications.
  • Basic understanding and practical experience with:
    • Shell scripting
    • Linux / Windows OS knowledge.
    • MS Office applications.

Personal Skills:

  • Highly motivated team player
  • Shows initiative and problem solving attitude
  • Independent, accurate, systematic approach, problem solving
  • Pragmatic, practical, flexible and committed to quality
  • Analytical skills
  • Think practical on the impact of decisions for end-customer / user
  • Strong communication skills and proficiency in the Dutch and English language.

Context of the position

At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers. These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms. Our headquarters are located in the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub.

The IT division supports information management, infrastructure and key business processes across ASML. The IT

infrastructure, hardware and applications are absolutely mission-critical for almost all ASML’s internal and external activities.

A department within the IT organization is P&T (Product & Technology); this department is responsible for the engineering infrastructure services and applications/tooling for ASML’s research and development organization. We ensure that these services are running in an optimal way and we look at innovating the services. We also support the IT applications that are used at ASML.

IT P&T supports two development disciplines: Hardware (mechanical, electrical, simulation) and Software engineering. As an IT Engineering Application Support Engineer you will be active in the Hardware group, supporting engineering applications for complete D&E and Research worldwide. You will report to the Solution Team Manager Hardware of the IT P&T department.

Other information

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance. An assessment will be part of the recruitment process.

We expect that your application is accompanied by a motivation letter indicating why you are interested in this position and why this position is a match with your skills and experience.

Applications without a motivation letter will not be considered.

Key-words

  • Mentor Graphics
  • E-CAD
  • EDA
  • Siemens
  • Printed Circuit Board design
  • Cable design
  • Embedded systems
  • Smart system design
  • FPGA
  • KiCAD
  • MATLAB
  • Labview
  • PLC

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience:

Travel: No

Education Level: Bachelor

Employment Type: FULL_TIME

Team: IT

Technical Field:

  • Application Support Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    The ASML Development and Engineering tool environment is used by more than 8000 research and development engineers worldwide. Are you the Application Support Engineer who supports our Research and Development engineers to get most out of their state of the art CAD, development and simulation tools? As an application Support Engineer within the IT solution...

  • Applications Engineer

    3 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobAre you interested in learning the ins and outs of semiconductor process technology, influencing new product development and enhancing customer satisfaction? If yes, then a position as an Application Engineer could be the right match for you. As an Application Engineer in the Customer Support Applications and Business Support (ABS)...

  • Applications Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the job Are you interested in learning the ins and outs of semiconductor process technology, influencing new product development and enhancing customer satisfaction? If yes, then a position as an Application Engineer could be the right match for you. As an Application Engineer in the Customer Support Applications and Business Support (ABS)...

  • Applications Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the job Are you interested in learning the ins and outs of semiconductor process technology, influencing new product development and enhancing customer satisfaction? If yes, then a position as an Application Engineer could be the right match for you. As an Application Engineer in the Customer Support Applications and Business Support...

  • IT Support Principal Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland YER Voltijd

    DevSecOoops - Because mistakes happen! 👾Introduction to the job: We are searching for a Senior DevSecOps IT Engineer to support the Greenhouse project.The Greenhouse project aims to upgrade the ClearCase software development environment to a modern one. The new environment is crucial for deploying software to ASML lithography machines. Your main task will...

  • Technical Support Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland Trinamics Beheer B.V. Voltijd

    Job Title: Technical Support Engineer at Twinscan Systems Support: Provide hands-on troubleshoot support for volume production within Twinscan Factory. Machine Technology: Possess detailed knowledge of current volume machines and related technologies. Planning: Analyze and solve problems affecting Volume Production and field operations. Problem...

  • Engineer - Systems Engineering

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Do you want to work in a challenging environment with highly motivated (committed, engaged) and skilled teams, where people are proud and enjoy their work? Are you an enthusiastic engineer who is fascinated by driving the design, verification and validation of our manufacture-, service- and upgrade-ability that enable our customer to effectively and...

  • Senior Applications Engineering Teamlead

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    IntroductionYou will leads different small teams (up to 15 direct reports) which delivers a specialized output linked to the CS Overlay competence and you'll report to the GL. Leads the group, coordinates and executes operational annual plan, with responsibility for PPM/DAP cycle.ResponsibilitiesAs Business Cluster Leader (Team Leader) within the Overlay...

  • First Line Support competence engineer EXE

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    About EUV FactoryIn the EUV Factory, we make and install EUV lithography machines – probably the most complex piece of machinery ever made by mankind. EUV is the latest big leap forward in semiconductor manufacturing, enabling our customers to create even more powerful and more efficient chips. We have around 2000 talented employees from over 60 different...

  • TF FAB NXT Technical Support Engineer System Qualification

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the job Do you enjoy being at the leading edge of complex issue resolution? Are you a team player with strong analytical, software and communication skills, complimented with a technical background? Are you challenged to take a leading role in providing quality solutions for technical disturbances in a manufacturing environment? Then...

  • Product Engineer Productie

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    At ASML, we manufacture complex lithography systems critical to the production of microchips, unlocking the potential of people and society by pushing technology to new limits. In Business Line Applications, we develop modeling and correction software to link our metrology and inspection systems with our lithography systems, leveraging our expertise in both...

  • Value Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Description : The Value Engineerwill operate from the Value Management team and be present in projects and programs that require an extra focus on cost because of impact or risk. The Value Engineerwill work with product development teams to determine the value- and cost drivers and from there finds improvements to the modules ofthese costs towards the...

  • Software Documentation

    2 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobDo you like to be the linking pin between high-tech product development and a global factory & field organization supporting the major semiconductor manufacturers? Do you have what it takes to industrialize innovative complex software designs in a way that they can be serviced in a short timeframe and with a high success rate? Do you...

  • Technical Support Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland Trinamics Beheer B.V. Voltijd

    Job Title: Technical Support Engineer at Twinscan SystemsAbout the Company: At Twinscan Systems, we are dedicated to providing top-notch solutions for technical issues to ensure optimal delivery performance of our cutting-edge machines. We value teamwork, respect, ownership, a proactive mindset, and a relentless drive for improvement while enjoying what we...

  • Customer Support Architect

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the job After a system (EUV or DUV machine) is shipped to a customer abroad, the real 'magic' begins. Thousands of our engineers worldwide are dedicated to this one goal: making sure that the lithography systems at our customers' sites are running smoothly, 24/7. That makes the Customer Support (CS) department vital to our success. ...

  • ReUse Engineering Supplier support Electronics Engineer

    3 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    IntroductionThe focus of the semiconductor industry (and other industries simultaneously) is more and more on a green environment and circular economy. ASML is committed to play a strong role in this. Are you triggered by this, do you want to contribute to a greener environment while working in a multinational in the semiconductor business? Do you have good...

  • Component Life Cycle Management Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Do you like to be part of a multi-disciplinary team and want to play an important role in the continuity of €100+ million machines? Within ASML, the sector Development & Engineering (DE) is responsible for the specification and the design of ASML products.The cluster Electronics Development, group Component Engineering is responsible for: Component End of...

  • Principal Design Engineer

    5 dagen geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    If you are the one who takes ownership of a problem and turn it's solution into an opportunity for both ASML and our customers, and if you can create a vision that also inspires others - THEN, the ASML Focus Applications group is your ideal environment for personal development and professional growthDesign Engineer you take ownership of a technical problem...

  • On Product Performance Engineer

    3 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    IntroductionAt ASML, we manufacture complex lithography systems critical to the production of microchips, unlocking the potential of people and society by pushing technology to new limits. In Business Line Applications, we develop modeling and correction software to link our metrology and inspection systems with our lithography systems, leveraging our...

  • TF FAB NXT Technical Support Engineer System Qualification

    4 weken geleden

    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobDo you enjoy being at the leading edge of complex issue resolution? Are you a team player with strong analytical, software and communication skills, complimented with a technical background? Are you challenged to take a leading role in providing quality solutions for technical disturbances in a manufacturing environment? Then ASML is...