IT CDO Service Delivery Manager

1 maand geleden


Veldhoven, Noord-Brabant, Nederland ASML Voltijd

Introduction to the job

ASML IT develops and delivers automated and digital services that are absolutely mission critical for ASML’s internal and external activities. These services support information management, infrastructure, automation and optimization of key business processes across ASML. The goal of the IT organization is to continuously improve our business capabilities while at the same time delivering a 24x7 global IT landscape.

ASML IT works in SAFe Agile way. For the IT CDO Analytics portfolio we are looking for a service manager.

Who is ready to drive and show measurable results?

Role and Responsibilities

This is a key-role in the IT Chief Data Office (IT CDO), as part of the Mature Services team. The Service Manager independently functions as the IT Service Owner bridging the demand of the business for IT Services and on the other hand the delivery of the IT support activities as agreed upon contract with IT Service Providers.

The Service Manager is shaping efficient structures and processes in a high performing organization with business stakeholders, IT and Service Providers to achieve operational excellence. Assuring the availability, performance and security of IT business services, in accordance with SLA’s.

Responsibilities of the Service Manager

  • Is responsible for all IT Analytics managed services which are delivered to the internal customer, with focus on service operations.
  • Align and partner with the Agile Release Trains (ART’s) that operate in IT CDO Analytics portfolio.
  • Build strong relationship network and manage stakeholders cross IT and business.
  • Drives the IT-business relationship management & understands business priorities and expectations.
  • Manage and liaises the relationship with the business (Information Officers, Business Process Owners, Key User Organization) to channel the demand towards the external service providers.
  • Service portfolio management:
    - Accept new and changed IT services delivered by ART’s.
    - Provide insight on the overall performance of the service delivered.
    - Develop a (long term) roadmap for the services together with, and advice the business in order to ensure continuity.
  • Defining, managing and evaluating service levels targets and ensuring services are delivered and improved in line with agreed targets and expectations.
    - Usage management for IT services
    - Lifecycle management for IT service
    - Ensure quality standards for solutions, in collaboration with our competence
    - Ensure proper deployment of ASML policies towards the IT standards to provide consistent and compliant use of IT
  • Managing dependencies and expectations from multiple suppliers and integrating to provide a single business-facing IT service.
    - Ensure E-2-E service management by Service Providers
    - Provide an escalation level for service issues and service integration issues for the services in scope

    Tasks (not extensive):
  • Chair the business service performance review on a monthly basis.
  • Create and maintain service roadmap during entire life cycle of service, incl SLA review.
  • Contribute in commercial contract management of contracts, suppliers and delivery models.
  • Takes part with the ART’s in service operations advisory and transition board.
  • Controls and manages per service the financial budget and initiate cost saving improvements.
  • Functional management of the service manager of the external service provider


Empowered:

  • Empowered to make decisions within the provided budget related to a service.
  • Empowered to make decisions regarding service improvements and quality within agreed boundaries and IT strategy.
  • Empowered to approve emergency changes for the associated service.
  • In case of escalation (not limited to Priority 2 incidents) to act upon End-2-End ownership cross delivery teams (fix first, settle later).

Education and experience

  • Master level or equivalent combination of Education and experience.
  • 10+ years of experience in relevant business and/or IT roles and at least 5 years of experience as a delivery or service manager (or equivalent) on senior level
  • Thorough understanding and practical experience with:
    - Experience with implementing service strategy.
    - Designing and implementing Service Integration and Management solutions.
    - Content of contracts, master service agreements, governance schedules, price schedules, terms and conditions.
    - Strong knowledge of risk and control frameworks like SoX, CobIT, ISO and financial processes like Forecast, Budget and Charge-out regime.
    - ITIL Service Management processes.
  • Strong customer focus and customer facing skills.
  • Excellent relationship and stakeholder manager since many of the underpinning services are developed and delivered by other Departments (cross IT and business).
  • Taking and driving end2end ownership.

Context of the position

At ASML we invent, develop and manufacture world-leading high-tech lithography machines for our chip making customers. These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms. Our headquarters are located in the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience: 4-9 years,10-15 years

Travel: No

Education Level: Master

Employment Type: FULL_TIME

Team: IT

Technical Field:



  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    ASML IT is a dynamic organization that plays a vital role in the company's internal and external activities. We develop and deliver automated and digital services that are mission-critical, supporting information management, infrastructure, automation, and optimization of key business processes.The goal of our IT organization is to continuously improve our...

  • IT CDO Security Officers

    2 maanden geleden


    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction:- The mission of the Security department at ASML is to safeguard company, customer, and supplier information and assets through efficient, risk-based measures across people, processes, and technology. We deliver essential programs and services to protect employees, knowledge, assets, and reputation. Recognizing the critical importance of...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Job OverviewWe are seeking an experienced ServiceNow Developer to join our IT Solution Delivery Corporate Portfolio team at ASML. The ideal candidate will have a strong background in designing, planning, building, delivering, and administering ServiceNow solutions.

  • IT Architect Lead

    3 weken geleden


    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    ASML, a leading manufacturer of lithography systems for the semiconductor industry, is seeking an experienced IT Architect to join our Core IT End User Services team. In this role, you will be responsible for creating and maintaining the vision for the Workplace of the Future with ASML.About the RoleThis challenging position involves defining the next steps...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    CS Global Program Manager – Non PGP programs & projectsIntroduction to the jobThe Portfolio Delivery Department within Central CS is looking for a Global Program Manager who is able to deliver projects impacting (operational) processes in the field. You take charge of the typical “triple constraints” (time, budget & scope) and manage a cross-functional...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    The ASML IT division supports information management, workplace and collaboration facilities, infrastructure, automation and optimization of key business processes across ASML. The ICT infrastructure, hardware and applications are absolutely mission-critical for almost all ASML’s internal- and external activities. Currently the ASML IT department is in an...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobAs the Manager Business Intelligence for Strategic Sourcing & Procurement (SS&P), you will serve as the pivotal business partner for developing and delivering SS&P analytical solutions. This role demands a strategic mindset and the ability to steer product development in alignment with business priorities and stakeholder needs.As the...


  • Veldhoven, Noord-Brabant, Nederland Onenine B.V. Voltijd

    Over Onenine B.V.We zoeken een ervaren Service Coördinator die onze klanten van hoge kwaliteit bedient. Als Service Manager in de installatietechniek zorg je dat alles soepel verloopt en dat klanten kunnen rekenen op topkwaliteit service.


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Role and ResponsibilitiesThe Program Manager organizes program governance, defining the program roadmap and initiating workstreams that design, deliver, and implement required deliverables to ensure business value. Creating a program delivery and deployment plan addresses both project management aspects to realize deliverables and change management aspects...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobASML is looking for an ambitious supply chain manager that is able to deliver business impact by applying planning concepts in the ASML customer supply chain. Exciting role for supply chain managers with 15+ years’ work experience, deep understanding of supply chain planning in high tech (service) supply chains and a people growth...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobASML is a high-tech company and leading supplier to the semiconductor industry. We manufacture complex lithography machines used by chip manufacturers to produce integrated circuits or computer chips. What we do is at the heart of all electronic devices that inform, entertain and connect us. More than 20,000 employees develop and...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Job OverviewWe are seeking an experienced ServiceNow Developer to join our IT organization in the IT Solution Delivery Corporate Portfolio. As a key member of our team, you will work closely with Dev Ops teams to drive productivity and improve service delivery across the organization.About ASMLASML brings together creative minds in science and technology to...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobASML is a high-tech company and leading supplier to the semiconductor industry. We manufacture complex lithography machines used by chip manufacturers to produce integrated circuits or computer chips. What we do is at the heart of all electronic devices that inform, entertain and connect us. More than 20,000 employees develop and...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    IntroductionAre you a Subject Matter Expert in Asset Management? We are looking for a senior SAP Asset Management consultant with a strong go-getter mentality including willingness to perform hands-on activities, who can be the link between the business and IT. Come aboard and be part of one of the most technically developed companies of the world.Job...

  • Project Manager Logistics

    3 weken geleden


    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobCan you quickly gain respect from the “do-ers” by giving effective support before they know they need it? Do you truly enjoy overseeing and debugging logistic processes and implementing and standardizing solutions as a true change agent? Then this is your job!This position entails serving as the crucial link between two key...

  • Project Manager Logistics

    3 weken geleden


    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobCan you quickly gain respect from the “do-ers” by giving effective support before they know they need it? Do you truly enjoy overseeing and debugging logistic processes and implementing and standardizing solutions as a true change agent? Then this is your job!This position entails serving as the crucial link between two key...

  • Senior Project Manager

    1 maand geleden


    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobIn this role, you have the opportunity to give direction and to lead a multidisciplinary team of project managers to support the transformation of ASML Finance to best-in-class.You manage key strategic projects start to finish, engage various stakeholders, act as a sparring partner and provide constructive challenge where needed. You...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    IntroductionAre you a Subject Matter Expert in system integration / system extensibility? We are looking for a senior SAP consultant with a strong go-getter mentality including willingness to perform hands-on activities, who can be the link between the business and IT. Come aboard and be part of one of the most technically developed companies of the...

  • ServiceNow Developer

    3 maanden geleden


    Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobWe are seeking experienced ServiceNow Developers to join our Service Management Agile Release Train (ART). In this role, you will work closely with the DevOps teams within our ART to drive productivity and improve service delivery across the organization. By leveraging the power of the ServiceNow platform, we aim to create an...


  • Veldhoven, Noord-Brabant, Nederland ASML Voltijd

    IntroductionAre you an experienced SAP consultant in the Disturbance & Defect Handling process and passionate about translating business needs into innovative IT solutions? We’re looking for a Senior SAP QM/PP Consultant who thrives in dynamic, global environments and is excited to work with cutting-edge SAP technology. If you're eager to make a...