After Sales Specialist

7 dagen geleden

Amsterdam, Noord-Holland, Nederland TENWAYS E-Bike Voltijd

Tenways is expanding in After Sales and are looking for another team member

Tenways isn't just about e-bikes; it's about the people who ride them. We foster a vibrant and inclusive community of riders who share a passion for sustainability and exploration. Together, we build connections, share experiences, and support one another on our electrifying journeys.

Role Description

This is a full-time on-site role for another After Sales Specialist at TENWAYS E-Bike, located in Amsterdam.

The After Sales Specialist is responsible for providing excellent customer service and support to clients and dealers, as well as handling product returns, to ensure correct and timely follow up of warranty claims.

Establish correct analysis of the technical problems, provide feedback to the various internal stakeholders, data analysis and monitor warranty cases.

The After Sales Specialist will communicate with customers and dealers via email and phone, and will work closely with the Sales Operations, Trade Marketeers and Sales teams to ensure successful after-sales support and customer satisfaction.

The ideal team member is skilled in customer friendly service via phone call in Dutch, German and English.

Being hands-on, having a can do attitude is part of your DNA.

You want to break free from big companies and love an environment with all your departments working as an unit? Apply NOW

Ideal Candidate:

  • Bachelor's degree in Business Administration, Commerce, or at least 2 years work experience in a corporate organization
  • 2+ years of experience in customer service, support, or sales
  • Experience in the e-bike industry is preferred
  • Exceptional problem-solving skills and ability to work well under pressure
  • Strong attention to detail and organizational skills
  • Ability to work independently and in a team environment
  • Can do attitude, self-motivated, and hands on mentality
  • Excellent communication skills (verbal and written) in English and any other language would be great
  • Bonus if you speak fluent Dutch, German and/or French
  • Proficiency in Microsoft Office, G-Suite and customer service software

Interested?

Apply via the LinkedIn button.This is part 1 of the hiring process ;)

We thank all applicants for their interest; However, only those selected for an interview will be contacted.

Need to know

At this time we do not support Visa Sponsorship. Candidates have to be legally eligible to work in the country to which applied.

To all recruitment agencies:

Tenways does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Tenways will not be responsible for any fees related to unsolicited resumes.

Note to Recruitment Agencies, HRIS, payroll providers:

Tenways values direct communication with potential candidates and partners. We kindly request that recruitment agencies, HRIS and/or Payroll providers refrain from reaching out directly to members of the Tenways team to sell their products or services. We appreciate your understanding and cooperation in respecting our preferred channels of communication. Thank you for your adherence to these guidelines.

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