Process and Technical Manager CRM and Loyalty
4 dagen geleden
The Process & Technical Manager will be responsible for managing the technical development roadmap for our loyalty and email campaign teams. Working within a team of three alongside a Senior Loyalty Manager and a Senior Email Campaign Manager, you will oversee the collaboration with our technical agency and liaise with various internal teams including data, e-commerce, IT, and operations. This role requires a candidate with strong technical skills, a deep understanding of martech, and the ability to manage multiple stakeholders effectively.
Key Responsibilities:
Roadmap & Backlog Management: Define and manage the technical development roadmap and product backlog for Loyalty and CRM Campaigning.Process Management: Identify and implement necessary processes for technical developments, bug fixing and optimization of system flows considering scalability.Project & Scope Management: Oversee project scope, planning, budget, and expectations, ensuring timely and within-budget.Agency: Manage the technical agencies who supports our program developments. Ownership of QBRs.Stakeholder Collaboration & Communication: Foster strong relationships with data, e-commerce, IT, and operational teams to ensure seamless integration and functionality of systems.Technical Oversight & Ownership: Provide technical expertise, maintain ownership of systems, and guide business partners on system capabilities.Performance Monitoring: Monitor and report on system performance, identifying opportunities for improvement.Qualifications: Strong technical skills with experience in martech is essential, Familiarity with Agile methodologies and project management tools. Proven experience in a product owner role, preferably within a retail environment.Excellent organizational, communication, and stakeholder management skills.Demonstrated ability to manage and prioritize multiple projects simultaneously.Ability to analyze data and make informed decisions.Proven ability to build and maintain strong relationships with stakeholders.Strong problem-solving skills.Ability to prioritize based on dataPreferred Qualifications:Experience with loyalty management platforms and email campaign tools. Preferably Marigold and Intersolve.Experience in implementing a new CDP and RFP (Request for Proposal) processesKnowledge of the retail industry and customer loyalty trends.What We Offer:Competitive salary and benefits package.Opportunity for professional growth and development.In-house platform training to enhance your skills.An exciting and dynamic work environment with a supportive team.How to Apply: If you are excited about the prospect of joining our CRM team during a pivotal phase in our journey, please submit your resume and a cover letter detailing your relevant experience and why you'd be a great fit for this role to. Join us in shaping the future of CRM marketing and making a real impact on our customers' experiences. We look forward to having you as part of our team-
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