Dutch-speaking Team Manager for luxury client in Rotterdam, Netherlands

4 weken geleden

Rotterdam, Zuid-Holland, Nederland Multilingual Worldwide Voltijd

We are looking for a skilled Team Manager for our luxury client in central Rotterdam. Are you looking for the next step in your management career and want to develop within a fast-phased work environment? Read further

Team Manager

As a Team Manager, you will be an ambassador of the brand. You will take ownership to lead and coach your team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and sect-ire succession plans. You will represent the brand values and demonstrate the clients attitudes toward clients and team members.

Responsibilities

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

  • Ensure your team delivers the client ́s brand promise to every Client, through demonstrating and modeling their attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
  • Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
  • Set individual and team goals; proactively assess and manage performance against expectations
  • Role Model / Coach on the 4 Attitudes: Curiosity, Empathy, Agility, Commercial Mindset
  • Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

  • Support the team in building long term Client relationship, leveraging the different clienteling tools
  • Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training) Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

  • Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
  • Build and develop own Client portfolio
  • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the brand Promise standards are achieved

Optional: Champion a Product Category

  • Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) leveraging the Expert Advisors' knowledge
  • Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

  • Ensure policies, Brand standards and grooming guidelines are communicated and implemented
  • Support Operations team in inventory management
  • Support Store Manager in staff planning (workforce management)

Expected attitudes & skills

  • Passion for the brand and its development
  • Management Skills
  • Leadership
  • Responsibility & Ownership
  • Interpersonal Skills
  • Professional Attitude

All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests, from your manager to perform any other duties in order to fulfil the requirements of your role.

Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

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