SME- Subject Matter Expert(Travel Domain)

Lead Business Analyst – Aviation/ Airport Industry

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Business Analyst – Aviation/ Airport Consultant to join our consulting team.

About Role:

The role involves collaborating with customers within the aviation industry (Airports, Airlines, Ground Handlers, and Air Navigation Service Providers) to solve some of the most critical operational challenges that is affecting the industry. The consultant should be a proven IT business analyst within depth experience in managing requirements, stakeholder engagement, and demonstrate robust domain expertise across any retail/transport sector.

The role necessitates comprehensive necessary knowledge and experience in understanding and improving business processes and translating enhancements and business requirements into technological developments. The role requires leading customer / business operations workshops including workshops with senior management and operational colleagues.

The role requires the ability to work in Agile projects as Product Owner / Lead business Analyst. Effective communication is an essential skill for playing this role. The role is expected to contribute towards business development, practice development (including mentoring, team building and though leadership).

Who are you?

• Requirement Management – Requirement Gathering, Analysis and Elicitation Techniques, Preparation of BRDs and FSDs

• Develop unambiguous, complete, and consistent requirements specifications to support implementation and transition to new ways of working.

• Engage with stakeholders and relevant subject matter experts to identify, collate, and understand the detailed business requirements behind an identified business problem or opportunity.

• Analyse and document current processes, workflows, and information exchanges to identify opportunities to improve efficiency and/or effectiveness of service.

• Analyse and interpret the impact new requirements will have on business operations and design and document the new business processes needed.

• Business Case preparation and Business Impact Assessment

• Contribute to the development of business change plans and benefits profiles.

• Contribute to the production of high-level project plans and identify, assess, and escalate project risks and issues as appropriate.

• Create and maintain the library of functional documentation related to key processes and the services they enable.

• Business Process Standardization and Harmonization

• Product assessment, Tool Evaluation and Vendor Selection

• Involve in RFP/RFI response preparation and submission (Business solution conceptualization), Proactive Proposal building for existing and new accounts, contribute towards winning new logos and projects.

• Thought Leadership and IP creation – Create IP that can be leveraged to drive non-linear growth and drive business outcomes. Drive the thought leadership agenda for the BU via white papers, webinars, social media interactions, and other such public forums.

• Solutioning - Participate in client engagements (pursuits, projects, discussions) and own the Solutioning from a domain / business point of view

What do you bring?

• Extensive experience in delivering IT transformation projects.

• Ability to manage multiple stakeholders at various levels within the client organisation.

• Ability to foresee risk, identify dependencies and manage them in advance.

• Strong Communication Skills

• Team / interpersonal skills

• Analytical /Problem Solving skills.

• Experienced and credible in economically regulated business scenarios, specifically Aviation.

• Experience in working with onsite/offshore models.

• Experience in delivering complex projects on time/on budget

• Strong experience in shaping portfolios and business cases for the customer

• Ability to undertake enterprise level digital strategy development

• A technical degree/diploma in engineering

• A degree/diploma in business management

What we offer

• A competitive salary based on your qualities and experience.

• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.

• NS business card to cover your commute expenses.

• 25 days of paid holiday per year.

• A laptop and a smartphone.

• A pension scheme.

• Organization driven by technology – we have a tremendous technology backbone.

• Open, 'can do' team spirit and international environment that encourages making your ideas reality

Recruiter Contact Details
Please contact Megha Nagpal (Recruiter Cognizant Consulting) at or on for an elaborate explanation of the role.

Description of the Recruitment Process:

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn

• Conversation with the recruiter

• First technical interview

• Business interview

• Offer

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as "Women Empowered", "Embrace LGBTQ+" and "Race Equality Network". For more information, see

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.