Customer Journey Expert IV

2 weken geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd

Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.

The purpose of the TS Delivery Management organization is to make our clients successful by offering them seamlessly integrated TS solutions. We have a global mandate to improve products in such a way that internationally operating clients experience ING as one bank across the entire ING network. We have the asset ownership for all IT assets in scope. We are responsible for the delivery of services to our clients and stakeholders.

As a Customer Journey Expert within the TS Delivery Management organization, you will be part of Product Area Payments & Channels and will join the Channels team. The Channels team is responsible for our Payments channels: InsideBusiness Payments, InsideBusiness Payments CEE, Strategic Payments and the Bank User Portal. As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels. You have expertise in the areas of technical product development and delivery.

As a Customer Journey Expert


• You will report to the Delivery Area Lead (DAL) of your area.


• You focus on the delivery-related activities for your respective channel.


• You contribute to the ING One Agile Way of Working.


• You contribute to the improvement of the channel performance.


• You are part of the global network, you stimulate cross-border collaboration and teamwork, as well as alignment with the parties that need to contribute to a specific implementation of your delivery business area.

Your key responsibilities


• You translate and refine business requirements provided by Product Management for the development of products and contribute to defining the best solution roadmap for the product.


• You apply your experience in supporting the product development with an end-to-end mindset, including the (C)OPAF implementation, delivery of the business operations and services.


• You bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining and executing user acceptance tests.


• You can simplify solutions and processes.


• You monitor usage of the channel by ensuring relevant data and management information is available.


• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies.


• You support the Delivery Area Lead (DAL) with representation in large scale complex international change projects.


• Together with your colleagues you are responsible for meeting your QBR goals.


• You support your DAL with managing the demand towards PSS, WB Tech and external vendors, in cooperation with the IT Area Lead.


• You contribute to delivering a differentiating experience for ING's customers for all TS related services at optimal value and profitability for ING.


• You share responsibility to ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.


• You contribute to the risk & control compliancy to mitigate business and operational risks.


• You are responsible for aligning with Product Managers and the IT colleagues to ensure successful delivery of your product.

We are looking for


• An entrepreneur who combines client focus with delivery power.


• Your (payments) knowledge with adequate technical understanding.


• Your ability and drive to contribute to product delivery and development of expertise.


• Your ability to simplify complexity and drive operational excellence.


• Your ability to promote and embed delivery culture in the organization.


• A colleague with analytical skills who takes decisions based on data and facts.


• Strong resilience: your ability to navigate through ambiguity and simplify complexity.


• A pro-active, creative and an out-of-the box thinker.


• An open and transparent communicator.


• An energetic, motivating person who can work as part of a team but also independently. A colleague who displays all aspects of ING's Orange behaviour

Proven track record and technical skills Master's or bachelor's degree. Minimum of 3 - 5 years of working experience. Experience and/or affinity with Wholesale Banking/Transaction Services. Experience and/or affinity to deliver results together with the IT engineers. Proven experience or strong affinity with the ING Agile Way of Working is a plus. Experience working in product delivery is a plus. Experience working as a product owner is a plus. Excellent written and verbal English communication skills. Rewards and benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

A salary tailored to your qualities and experience 24-27 vacation days depending on contractPension scheme13th month salaryIndividual Savings Contribution (BIS), 3.5% of your gross annual salary8% Holiday paymentHybrid working to blend home working for focus and office working for collaboration and co-creationPersonal growth and challenging work with endless possibilitiesAn informal working environment with innovative colleagues

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the "Apply" button.

  • Customer Journey Expert

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Do you want to join us in our mission to help 1 mil. customers to become financially healthy?Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey strategies...

  • Customer Journey Expert

    24 uur geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a customer...

  • Customer Journey Expert

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Are you an experienced product manager with strong IT-delivery experience and a solid eye for details?We are looking for someone willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products.The teamOur...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products. The...

  • Customer Journey Expert Insurance

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is looking for a Customer Journey Expert Insurance. Do you have experience in Insurance and are looking for a brand-new position as a customer journey expert? Then read on There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our...

  • Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for an ambitious and pragmatic team player to strengthen our team of Customer Journey Experts.The TeamAs Customer Journey Expert you will be part of the team that drives change and is the connection between the IT world of Financial Markets and the Trading Risk Management area. The team is part of the Financial Risk Trading Risk Management (FR...

  • Senior Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The team | The tribeAs a Senior Customer Journey Expert within the Originations Area - mortgage applications - in the Tribe Mortgages NL, you will collaborate with your colleagues to...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert (CJE) to strengthen the Swift Services capability in ING. As a Customer Journey Expert, you will be working with a strong focus on fulfilling the role of a squad master in the Swift services area.Your TeamYou will join our Business Squad, a team of CJE's responsible for...

  • Customer Journey Expert Representation management: design and delivery of customer data services for global use

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging 'Business' & 'Tech') (GJA Role Customer Journey Expert - Universal IV)Are you up for the challenge?The MissionOur tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services which can...

  • Customer Journey Expert Consumer Cards

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contribution to the society and the world we live in. The Customer Journey Expert (product manager) takes ownership and improves our payment products and processes with a for this vacancy a...

  • Product manager/Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Who are we?At ING, we aim to become the best mobile-led bank on the continent. The Tribe Digital & Customer Interactions is responsible for further developing all digital interactions with customers. Our goal: to provide every customer and prospect the right content, product, and service at the right time. At ING we are promoting diversity and want to make...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Your work environmentFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services, and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Your work environmentFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...

  • Customer Journey Expert Clearing

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Your work environmentFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets...

  • Customer Journey Expert

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Your work environmentFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets...

  • Customer Intelligence Analyst

    8 uur geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Intelligence Analyst This person breathes the vision of creating a deeper customer focus to unlock customer centric growth, drive focused action and instill a customer centric mindset. With a natural curiosity for all customer (related) data you are keen to identity customer opportunities or risks by connecting data across...