Implementation Manager
1 maand geleden
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
You will be joining a highly motivated and driven team of people who work in the eCommerce Payment sector. We believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Our aim is to 'WOW' the very top set of our most important Tier One Merchants by providing dedicated Implementation support. To achieve this requires agility and an ability to work creatively in an ever-evolving and diverse payments landscape.
What you will be doing
You provide dedicated Implementation support for the businesses top strategic and most commercially important enterprise customers. To achieve this, you work closely with the Customer and Relationship Management team to fully understand the business and deliver their project roadmaps.
• Manage projects from the planning stage through to completion following clear and well-maintained project plans
• Present project reports and updates to key stakeholders at quarterly business review meetings
• Work creatively with merchants and colleagues to achieve and maintain market leading payment solutions
• Act as an escalation point for the merchants and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent reoccurrence.
• Become a subject matter expert on eCommerce payment processing and all Gateway products/services. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
• Awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc
• Develop and execute an appropriate implementation plan for on-boarding, testing and launch for Tier 1 and 2 strategic merchants
What you bring:
• Proven background in managing projects & presenting
• Experience of working within a technical team/role
• Experience in handling complex customer technical integrations
• Experience in managing relationships between internal and external stakeholders
• Creative and forward thinking with a good aptitude for problem solving
• Strategic thinker with strong problem solving / solution design skills
• Experience regularly engaging with C level Stakeholders and Clients
Added bonus if you have:
• Knowledge of / experience with Ecommerce platforms, payment gateway implementation, subscription platforms
• Knowledge of at least 1 programming/scripting language. JSON / PHP / .NET / Ruby / Java / HTML / CSS / XML / JavaScript
• Knowledge of Database technologies
• Experience with reading server logs via SPLUNK
• Multi-lingual, multi-cultural (French, German, Spanish, Italian)
What we offer you
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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