Project & Delivery Manager (Dutch speaking) - For Netherland Resident Only

Location: Hybrid, Utrecht (NL) or Dilbeek (BE) - based (1 day a week in the office). Occasional travel to client sites in the Netherlands/Belgium.Scroll naar beneden om alle bijbehorende functie-eisen en eventuele verantwoordelijkheden voor succesvolle kandidaten te zien.*Primary Objective*We are looking for a Project & Service Delivery Manager to deliver projects and manage ongoing services across the Benelux region.This is a hands-on delivery role: you will plan and run small to medium-scale projects independently, coordinate technical resources, and maintain strong relationships with clients. You will bring structure, clear communication and ownership, ensuring every engagement meets its objectives while providing a consistent positive customer experience.You will work closely with colleagues in Professional Services, Support and Account Management, acting as the bridge between customers and technical delivery.*Responsibilities*Project Delivery* Plan, coordinate and deliver small to medium sized projects independently, ensuring timelines, scope and budgets are achieved.* Apply delivery discipline: maintain schedules, manage risks and issues, and communicate progress to stakeholders.* Drive decisions and dependencies with customers and internal teams to maintain project momentum.* Manage project financials (hours, scope, invoicing) with guidance from PMO as required.* Ensure full documentation and smooth transition from project to managed service.Service Delivery* Act as the main delivery contact for assigned customers during the managed-service phase.* Conduct regular service reviews (onsite or remote), presenting performance, SLAs, improvement plans and recommendations.* Coordinate with support to ensure incidents and changes are handled efficiently. Act as Major Incident Manager for your clients where required on adhoc basis.* Track service metrics and customer satisfaction, escalating issues promptly when needed.* Identify and propose opportunities for service or process improvement.Collaboration and Growth* Work cross-functionally with Account Management, PS, Practice Leads and PMO to align customer outcomes.* Contribute to internal process improvements and delivery standards.* Pursue ongoing professional development (eg Prince2, PMP, ITIL) to grow into senior delivery roles.Skills & Experience* 3-5 years’ experience in project or service delivery within IT, Cloud or Managed-Services environments.* Proven ability to plan and run multiple projects concurrently.* Strong organisational and communication skills, with a customer first mindset.* Experience coordinating cross-functional teams.* Working knowledge of SLA management and service reporting.* Basic commercial awareness (tracking hours, managing budgets, scope)* *Fluent in Dutch and English.* While not essential, French is an advantage.* Willingness to travel occasionally within the Benelux region.Key Personal Attributes* Organised and accountable: you plan well and follow through.* Customer-focused: you balance structure with empathy and partnership.* Clear Communicator: you keep customers and colleagues informed at every step.* Proactive: you anticipate risks and act early. xbpjoel You drive decisions.* Collaborative: you work well across all functions* Growth-minded: you are eager to learn and share your knowledge with othersJob Types: Full-time, TemporaryContract length: 12 monthsBase Pay: €4.100,00 - €4.450,00 per monthExperience:* Project &/or Service Delivery: 3 years (Required)* working with cross functional teams: 3 years (Required)Language:* Dutch & English (Required)Willingness to travel:* 25% (Required)Work Location: Hybrid remote in 3454 Utrecht Vleuten-De MeernExpected Start Date: 30/11/2025