Service Desk Analyst

3 weken geleden

The Hague, Nederland Infinity Quest Voltijd

Key Responsibilities:

Handling the voice calls, chat and emails in English and Dutch

Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets

Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties

Respond to customer inquiries, feedback, and compliments

Use Remote Desktop tool to assist the end users as required

To diagnose and resolve software and hardware incidents, including operating systems related incidents.

To install and configure new IT software

Ability of multi-tasking and operate under pressure

Other Service Desk related tasks


Requirements

  • Good telephone manner, good communication skills and positive attitude.
  • Candidates should be open to work in shifts environment
  • At least 2 years work experience in Technical Help desk/Service desk
  • Proficiency in spoken and written English and Dutch
  • Flexibility to work on shift schedules (weekend)
  • Strong problem solving and analytical skills
  • Experience with MS Office/Windows 10/11 software.
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.

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