Service Desk Analyst

3 weken geleden

The Hague, Nederland Ampstek Voltijd

Job title: Service Desk Analyst

Location: The Hague, Netherlands

Job type: Fixed-Term Contract

Onsite/Hybrid: Onsite


Interested candidate, kindly share your updated resume to this email ID: raj.p@ampstek.com


Key Responsibilities:

  1. Handling the voice calls, chat and emails in English and Dutch
  2. Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
  3. Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
  4. Respond to customer inquiries, feedback, and compliments
  5. Use Remote Desktop tool to assist the end users as required
  6. To diagnose and resolve software and hardware incidents, including operating systems related incidents.
  7. To install and configure new IT software
  8. Ability of multi-tasking and operate under pressure
  9. Other Service Desk related tasks


Requirements:

  • Good telephone manner, good communication skills and positive attitude.
  • Candidates should be open to work in shifts environment
  • At least 3 years' work experience in Technical Help desk/Service desk
  • Proficiency in spoken and written English and Dutch
  • Flexibility to work on shift schedules (weekend)
  • Strong problem solving and analytical skills
  • Experience with MS Office/Windows 10/11 software.
  • Experience in troubleshooting Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.

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