French Community Manager
3 weken geleden
The Role
This is a unique opportunity to work with a fast-paced, entrepreneurial team disrupting the pet care industry. As we grow, you will be responsible for:
- Serve as our customers’ primary point of contact. Addressing Online Customer Queries in French and English
- Monitoring and following up on online bookings, ensuring that the needs of our community are always met on time
- Reviewing, Interviewing & Approving User Profiles (Quality Assurance)
- Marketing Content translation, adaptation and copywriting
Qualifications
- Language skills: Professional French and level English (extra other language is a big plus)
- Easily demonstrate empathy with a real interest in helping others to make a positive difference
- Great communication skills: You can communicate effectively and manage escalated conversations in a professional manner
- Organised: Decisive, quick-thinking, calm and patient with bags of common sense
- High sense of quality (especially in writing and proofreading) and customer satisfaction
- Quick learner, able to absorb and explain continuous changes in the product
- Self-motivated and self-directed work ethic. Strong sense of ownership and a “get things done” attitude
- Computer literate: ability and willingness to learn new systems and work with multiple platforms
- Be willing to work flexible hours including weekends and holidays
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