French Community Manager

3 weken geleden


the netherlands the netherlands Pawshake Voltijd

The Role

This is a unique opportunity to work with a fast-paced, entrepreneurial team disrupting the pet care industry. As we grow, you will be responsible for:

  • Serve as our customers’ primary point of contact. Addressing Online Customer Queries in French and English
  • Monitoring and following up on online bookings, ensuring that the needs of our community are always met on time
  • Reviewing, Interviewing & Approving User Profiles (Quality Assurance)
  • Marketing Content translation, adaptation and copywriting

Qualifications

  • Language skills: Professional French and level English (extra other language is a big plus)
  • Easily demonstrate empathy with a real interest in helping others to make a positive difference
  • Great communication skills: You can communicate effectively and manage escalated conversations in a professional manner
  • Organised: Decisive, quick-thinking, calm and patient with bags of common sense
  • High sense of quality (especially in writing and proofreading) and customer satisfaction
  • Quick learner, able to absorb and explain continuous changes in the product
  • Self-motivated and self-directed work ethic. Strong sense of ownership and a “get things done” attitude
  • Computer literate: ability and willingness to learn new systems and work with multiple platforms
  • Be willing to work flexible hours including weekends and holidays

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