Service Management Support Specialist
2 weken geleden
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Customer Care Specialist, Eindhoven (Netherlands) 1-Year FTCAs a Customer Care Specialist at Illumina you will manage customer and field service engineer interactions for order management, order processing, dispatch, and shipment tracking. In addition, you will also be responsible for supporting with customer and field service engineer enquiries.The suitable candidate will have previous office experience with excellent commercial skills and the ability to build and maintain strong customer relationships. It is essential for the role that you have Fluent English language skills , with an additional European language being preferred but not essential for this role.Facilitate and coordinate the complete execution of billable service orders, loaners, replacements, and parts orders including accurate reconciliation and invoicing.Assist in responding to customer or field service engineer inquiries by email & phone and provide the best suitable solution to their needs. (e.g. order verification, updates on delivery dates, billable service orders, loaners, replacements and parts orders).Manage instrument dispatch and coordinate delivery of service loaner and/or replacements (excluding sales orders)Process, follow up and validate service contracts for company owned assets and loaner contracts, 3rd party Tecan, swop for asset replacements.Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world class experience to our customers or field engineers.Perform order backlog management (service contracts, billable service orders, loaners, replacements, and parts orders) to ensure timely delivery.Respond, investigate, and provide solution to Business Issues (complaints) and inquiries related to service contracts, billable service orders, loaners, replacements and parts orders.Investigate and perform cancellation and credit and rebill requests for service contract orders as required.Excellent commercial skillsAble to utilise commercial tools (e.g., CRM, SAP, Quickbase, Tableau)Fluent in English language with the addition of any other European language skills being highly preferredFailure to be able to supply this might result in the retraction of any job contract.We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.This role is not eligible for visa sponsorship.
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Customer Support Specialist
2 weken geleden
Eindhoven, Nederland Wireless Logic Ltd VoltijdCustomer Support Specialist YOUR NEXT JOB! General information Department: Support Job Title: Support Specialist Hours per week: 40 Location: Eindhoven What We’re All About Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than...
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Procurement Support Specialist
3 dagen geleden
Eindhoven, Noord-Brabant, Nederland NTS VoltijdAt NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day, we work on unique solutions to complex challenges. Whether it concerns ultra-complex or ultra-precise solutions, we are proud of what we create and deliver.Do you want to contribute to a professional and future-proof procurement organization? Are you driven...
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Customer Support Specialist
2 weken geleden
Eindhoven, Nederland Wireless Logic Ltd VoltijdCustomer Support Specialist Heeft u de vaardigheden om deze functie te vervullen? Lees hieronder de volledige details en solliciteer vandaag nog. YOUR NEXT JOB! General information Department: Support Job Title: Support Specialist Hours per week: 40 Location: Eindhoven What We’re All About Any company can tell you about how they are a multi award winning,...
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Support Specialist
2 weken geleden
Eindhoven, Nederland Wireless Logic Ltd VoltijdYOUR NEXT JOB!What We’re All AboutAny company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. ✨ Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165...
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Procurement Support Specialist
3 dagen geleden
Eindhoven, Noord-Brabant, Nederland NTS VoltijdAtNTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day, we work on unique solutions to complex challenges. Whether it concerns ultra-complex or ultra-precise solutions, we are proud of what we create and deliver.Do you want to contribute to a professional and future-proof procurement organization? Are you driven...
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Procurement Support Specialist
3 dagen geleden
Eindhoven, Noord-Brabant, Nederland NTS VoltijdAt NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day, we work on unique solutions to complex challenges. Whether it concerns ultra-complex or ultra-precise solutions, we are proud of what we create and deliver.Do you want to contribute to a professional and future-proof procurement organization? Are you driven...
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Support Specialist
7 dagen geleden
Eindhoven, Noord-Brabant, Nederland Wireless Logic VoltijdSupport Specialist YOUR NEXT JOB What we're all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 15 million IoT...
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Customer Service Specialist
4 weken geleden
Eindhoven, Nederland Randstad VoltijdJob description For the Customer Support team at DAF in Eindhoven, we are immediately looking for a Customer Service Specialist. What will you do? As a Customer Service Specialist, you are a crucial link in the support process. Your main responsibility is to proactively follow up with dealers by phone regarding open 'incident cases'. You will ensure correct...
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Customer Service Specialist
4 weken geleden
Eindhoven, Nederland Randstad VoltijdVoor het Customer Support-team van DAF in Eindhoven zijn wij per direct op zoek naar een gedreven Customer Service Specialist. Wat ga je doen? Als Customer Service Specialist ben jij een cruciale schakel in het ondersteuningsproces. Jouw voornaamste verantwoordelijkheid is het proactief nabellen van dealers naar aanleiding van openstaande 'incident cases'....
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Fulltime customer support specialist in Eindhoven
24 uur geleden
Eindhoven, Nederland YoungCapital VoltijdFulltime customer support specialist in Eindhoven Ga voor een technische uitdaging als customer support specialist in Eindhoven! Fulltime functie met training, groei en ontwikkeling. Wat ga je doen? Hé toekomstige customer support held! Zin om onze internationale klanten te helpen en hun lockerbeheersystemen op rolletjes te laten lopen? Als customer support...
