ServiceNow Application Manager

5 dagen geleden

Leiden, Nederland Siemens Voltijd
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of ServiceNow Application Manager (incl. Operation) SecOps IRM/GRC and you will be part of the Global Digital Workflows team with focus on the automation of current IT Services. As a ServiceNow application manager, you are working as a key link between Healthineers IT services, service owners and the Healthineers ServiceNow platform team, ensuring the managed modules are running smoothly, and issues are being addressed and solved. Your tasks and responsibilities:

  • In collaboration with the Cybersecurity Operations, identify, capture and further detail IT demand from the business stakeholders.
  • Manage business/customer expectations, feedback, compliments and complaints.
  • Manage day to day service operations, source and deliver components of standard services.
  • Measure service performance per SLAs –Check for clarity/accuracy.
  • Responsible for managing the product backlog in alignment with Service Owner.
  • Identifying & analyzing issues, bugs, defects.
  • Point of escalation for issues related to the managed scope and modules.
  • Interacting with project team members, stakeholders as well as working closely with the vendors.
  • Ensure compliance to Q, ISEC and DP regulations.
  • Ensuring test execution in time, collecting test results, preparing test summary report.
  • Maintaining relevant quality documentation and updating/reviewing Operation Manual (OM).
  • Driving Viva Engage Group communication with business users (announcements/responses/success stories/tooling changes/news).
  • Knowledge article creation in the ITSM tool and performing periodical reviews.
Your qualifications and experience:

  • You have successfully completed a bachelor's degree in computer science or comparable.
  • You have gathered of the past 2-4 years in least 3 of following ServiceNow modules expert knowledge: ITSM, ITOM, ITAM, SPM, SecOps, IRM/GRC.
  • 5-7 years experience as Application support analyst / Business Partner or similar roles with strengths in gathering requirements, configuration, and testing.
  • You have profound experience in the field of ServiceNow's security modules (Security Operations and IRM/GRC).
Your profile and skills:

  • Your ability to lead discussions on relevant business topics in English language is the basis for efficient and eye-level communication with colleagues and partners worldwide.
  • You are characterized by self-motivation and a high-performance standard. That's why you like to take the initiative and advance topics confidently and independently.
  • You are able to develop and present solution concepts and decision templates from an economic point of view and to obtain decisions.
  • You are also able to develop and present decision templates from an economic point of view.
  • You identify problems and can initiate targeted escalations.
  • You are able to identify risks, document them and communicate along developed mitigation measures.
  • Critical thinking & analytical skills to examine bug reports.
  • Knowledge of IT Service Management processes.
  • Familiar with working in a regulated environment following defined processes, procedures to ensure quality.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

La diversidad en Siemens Healthineers es nuestra fuente de creatividad e innovación. Estamos plenamente comprometidos con el principio de igualdad de trato y de oportunidades entre mujeres y hombres. Contar con diferentes tipos de talento -independientemente de su raza, religión, género, orientación sexual, edad, discapacidad o cualquier otra característica indicada en la legislación vigente- nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la sociedad.


  • Key Account Manager

    1 maand geleden

    Leiden, Zuid-Holland, Nederland Feadship Voltijd

    Job Title: Key Account ManagerWe are seeking a skilled Key Account Manager to join our team at {company}. As a Key Account Manager, you will be responsible for managing and growing our most valuable customer relationships, identifying new business opportunities, and developing strategic plans to drive revenue growth.Key Responsibilities:* Develop and execute...

  • Capital Projects Manager

    3 weken geleden

    Leiden, Zuid-Holland, Nederland Bristol Myers Squibb Voltijd

    Bristol Myers Squibb, a leading pharmaceutical company, is seeking a skilled Capital Projects Manager to join our team at the Leiden facility in the Netherlands. As a key member of the Facility & Engineering department, you will be responsible for overseeing the site capital project processes, including budget preparation, cost control, and project execution...

  • Coordinator Grant Applications

    1 maand geleden

    Leiden, Nederland Universiteit Leiden Voltijd

    Vacancy number 15268 Job type Hours (in fte) 0,8 External/ internal External, Internal Location Leiden Placed on 12 November 2024 Closing date 2 December 2024 20 more days to apply The Leiden Institute of Physics (LION) of the Faculty of Science is looking for a Do you want to work in a dynamic environment in which you use your enthusiasm to...

  • NPI Project Manager

    4 uur geleden

    Leiden, Zuid-Holland, Nederland NLwerkt Voltijd

    Company Overview:NLwerkt, a renowned pharmaceutical company, is seeking an experienced NPI Project Manager to lead the introduction of new products into their Leiden lab.About the Role:We are looking for a highly skilled professional to manage the New Product Introduction (NPI) process, ensuring seamless integration of new products into our commercial lab....

  • Senior IT Project Manager

    5 dagen geleden

    Leiden, Nederland Siemens Voltijd

    As a Senior IT Project Manager, you will lead projects and programs within the Project Management Office department to manage customer requirements, project finances, project's life cycle, stakeholders and risks, compliance to standards, rules and regulations develop further business opportunities while driving project implementations for Siemens...

  • Front Desk Manager

    2 maanden geleden

    Leiden, Nederland Terma Technologies GmbH Voltijd

    **Front Desk Manager - Part time (30 hours)** Do you have a positive charisma and are able to keep several balls in the air? Can we count on you to be sharp and take quick action when required? Are you energetic and cheerful and act accordingly towards our employees and guests? If so, we look forward welcoming you as our new Front Desk Manager at Terma in...

  • Manager OT Systems and Automation

    6 maanden geleden

    Leiden, Nederland Bristol Myers Squibb Voltijd

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Warehouse Manager

    6 maanden geleden

    Leiden, Nederland Bristol Myers Squibb Voltijd

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Senior Environmental Project Manager for Sustainable Sourcing

    5 uur geleden

    Leiden, Zuid-Holland, Nederland Proforest Voltijd

    We are seeking a motivated and skilled Environmental Project Manager to join our responsible sourcing team at Proforest. Our mission is to provide consultancy services that promote sustainable agricultural practices, protect natural ecosystems, and respect workers' rights.This role involves working with sector experts in an international setting, providing...

  • Senior EHSS Manager in Industrial Hygiene

    1 maand geleden

    Leiden, Zuid-Holland, Nederland Bristol-Myers Squibb Voltijd

    About the RoleWe are seeking an experienced EHSS Manager in Industrial Hygiene to join our team at Bristol Myers Squibb. In this role, you will be responsible for ensuring compliance with European Union, national, and local environmental, safety, medical surveillance, and sustainability laws, regulations, codes, rules, and guidelines.Key...

  • EHS Manager, Industrial Hygiene

    6 maanden geleden

    Leiden, Nederland Bristol Myers Squibb Voltijd

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Account Technology Manager

    5 dagen geleden

    Leiden, Nederland Siemens Voltijd

    About UsSiemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the...

  • Identity Governance Specialist

    3 weken geleden

    Leiden, Zuid-Holland, Nederland Swift Voltijd

    About the RoleThe Identity and Access Management Team at Swift is seeking a skilled Identity Governance Specialist to maintain and enhance the current level of Identity Governance throughout our operational and corporate systems.You will work with subject matter experts and participate in moderately complex projects ensuring the security and compliance of...

  • Project Manager

    5 dagen geleden

    Leiden, Nederland Siemens Voltijd

    Project Manager – Qatar/Doha Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient. ...

  • Senior IT Service Manager, Hybrid

    6 maanden geleden

    Leiden, Nederland Swift Voltijd

    About the Role We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. ...

  • Finance Analyst

    6 maanden geleden

    Leiden, Nederland Avery Dennison Smartrac Voltijd

    Company Description Avery Dennison Corporation (NYSE: AVY)  is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and...

  • Associate Security Management Specialist

    1 maand geleden

    Leiden, Nederland Swift Voltijd

    About the Role The Identity and Access Management Team is seeking an enthusiastic, self-motivated information security specialist who will maintain and enhance the current level of Identity Governance throughout our operational and corporate systems. You will work with subject matter experts and participate in moderately complex projects ensuring the...

  • Portfolio Consulting Professional

    5 dagen geleden

    Leiden, Nederland Siemens Voltijd

    Siemens Electrification & Automation business unit bundles know-how from our smart grid, low, medium voltage, energy automation, energy distribution businesses. Together as a business we cover every voltage from low voltage to medium voltage, plus we are heavily investing globally and locally in the market growth areas of micro grid, big data, energy...

  • Senior Business Expansion Specialist

    4 weken geleden

    Leiden, Zuid-Holland, Nederland BaseClear Voltijd

    About BaseClearAs a pioneering company in genomic analysis, BaseClear has been at the forefront of microbial genomics innovations and industrial applications since 1993. Our expertise spans metagenomics, metatranscriptomics, microbiome analysis, and microbial strain characterization for regulatory approval. We have established ourselves as a trusted partner...

  • Internship Integrated Data Analytics and Reporting

    6 dagen geleden

    Leiden, Nederland Randstad Voltijd

    Johnson & Johnson is currently looking for interns for our Integrated Data Analytics and Reporting (IDAR) Intern Training Academy! We are recruiting for the following departments: Data Management and Central Monitoring. The position is for university students who are in their second, third or fourth year.We are seeking highly motivated candidates to join our...