Operations Officer

Manpower is seeking to recruit a Dutch/Flemish speaking Operations Officer to be part of our client's Operations department and reporting directly to our Operations Manager, this multi-lingual role is an integral part of our customer facing team. If you are driven to provide exceptional customer service by putting the customers interests first and if you feel you could be a great team player within the Operations department, this role could be perfect for you.

Key Responsibilities

• As an Operations Officer your daily activities will include:
• Acquiring a deep understanding of our products and procedures.
• Answering incoming calls and reply to emails from prospective and existing customers in
• relation to our products and services.
• Executing customers instructions and daily updating of accounting records.
• Following up customers requests that cannot be answered immediately and conduct the
• necessary internal investigations.
• Developing strong partnerships with customers delighting them with your insight and
• listening skills.
• Performing administrative tasks related to the operation of banking platforms in use.
• Processing the allocation of payments.
• Professional and respectful debt collection through calls and follow ups with customers.
• Performing other operational tasks in relation to retail deposits and client onboarding.

Personal Behaviours

• We look for people whose personal values are in tune with our own, so that together we can offer
• customers a best-in-class experience. Our employees:
• Are positive and respectful towards customers and colleagues alike.
• Work with trust and integrity, ensuring full regulatory compliance at every step of a
• customers journey.
• Want to grow on a personal level and to help the Bank achieve growth as well.
• Stay up to date with industry trends, customer insights and share new knowledge with the
• team.
• Skills and Capabilities Required
• Must be fluent in English and Dutch/Flemish with excellent verbal and written communication skills.
• Proven experience in a customer service role.
• Comfortable working with figures.
• Able to stay organised, multi-task and meet deadlines.
• Operations Officer (Dutch/Flemish)
• Work independently without constant supervision.
• Able to simplify processes and procedures, delivering quality results with minimal
• complications.
• Basic knowledge of banking, credit control and factoring would be an asset
• Ability to speak French would be considered a plus