Customer service team lead | french c2 or spanish c2

4 weken geleden

The Hague, Nederland Undutchables Voltijd

We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise independent judgment when faced with unfamiliar customer needs, and decide when to escalate inquiries.Essential Duties and Responsibilities:Serve as the primary point of contact for customers and team members.Set an example for team members and be an inspiration to them.Act as a decision maker for escalated customer issues and provide appropriate solutions.Assess processed tickets and phone calls to propose improved processes.Deliver outstanding customer service in English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.Adhere to company policies and utilize independent judgment to determine issue resolution or escalation when necessary.Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.Oversee the daily management of returns and order replacements.Maintain high levels of professionalism, punctuality, and accountability.Contribute to a collaborative team environment and provide assistance to colleagues when needed.Previous Customer service Team Lead experience is required for this position - please clearly indicate on your cv where and when you have held this role Due to our client's location, candidates must reside within the Rotterdam region. Who are you?Proficiency English is required, French or Spanish language skills are requiredAn associate's or bachelor's degree is preferred.3-5 years of customer service experience is needed, 1-2 years of team lead experience is desirable.Possess a courteous, confident, and outgoing personality with excellent customer service skills.Exhibit a strong telephone presence and the confidence to assist customers over the phone.Capability to build strong relationships with both team members and customers.Proficiency in Microsoft Word and Excel is an advantage.Experience in e-commerce, direct to consumer, or webshop environments is required.Comfortable working with multiple applications and platforms at once.Dynamic and proactive.Available to work in the office fulltime.Due to our client's location, candidates must reside within the Rotterdam region.

  • Customer Service Team Lead | French C2 or Spanish C2

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple...

  • Customer Service Team Lead | French C2 or Spanish C2

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple...

  • Customer Service Team Lead | German C2

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple...

  • Customer Service Team Lead | German C2

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple...

  • Inside Sales Representative | French C2

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking a proactive and detail-oriented Inside Sales Representative to join a dynamic customer service team. This role involves working closely with both new and existing customers, providing We are seeking a proactive and detail-oriented Inside Sales Representative to join a dynamic customer service team. This role involves working closely with both...

  • Inside sales representative | french c2

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking a proactive and detail-oriented Inside Sales Representative to join a dynamic customer service team. This role involves working closely with both new and existing customers, providing We are seeking a proactive and detail-oriented Inside Sales Representative to join a dynamic customer service team. This role involves working closely with both...

  • Inside Sales | French

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales team of six employees based in The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales...

  • Inside Sales | French

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales team of six employees based in The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales...

  • Inside sales | french

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales team of six employees based in The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales...

  • Inside Sales | French

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales team of six employees based in The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales...

  • Inside Sales | French

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales team of six employees based in The sales department handles the global sales of our products. The team includes six Area Sales Managers and a General Sales Manager, supported by an inside sales...

  • Customer Service Officer | Temporary

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    THIS IS A TEMPORARY ROLE SCHEDULED TO CONCLUDE AT THE END OF 2024 !Join our client as a Customer Service Officer, providing exceptional service and facilitating customer onboarding tailored to THIS IS A TEMPORARY ROLE SCHEDULED TO CONCLUDE AT THE END OF 2024 !Join our client as a Customer Service Officer, providing exceptional service and facilitating...

  • Customer Service Officer | Temporary

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    THIS IS A TEMPORARY ROLE SCHEDULED TO CONCLUDE AT THE END OF 2024 !Join our client as a Customer Service Officer, providing exceptional service and facilitating customer onboarding tailored to THIS IS A TEMPORARY ROLE SCHEDULED TO CONCLUDE AT THE END OF 2024 !Join our client as a Customer Service Officer, providing exceptional service and facilitating...

  • Global Customer Success Coordinator| French

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the...

  • Project Manager | Spanish

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a...

  • Project Manager | Spanish

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a...

  • Project Manager | French

    4 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a...

  • Project Manager | French

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a...

  • Klantenservice Medewerker

    3 weken geleden

    The Hague, Nederland NLwerkt Voltijd

    We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple...

  • Sales Manager | Germany

    3 weken geleden

    The Hague, Nederland Undutchables Voltijd

    Are you an enthusiastic sales professional with an entrepreneurial mindset? Do you speak C2 level German and fluent English? If so, we want to meet you! We are seeking a Sales Manager to join our Are you an enthusiastic sales professional with an entrepreneurial mindset? Do you speak C2 level German and fluent English? If so, we want to meet you! We are...