Freelance Release Manager

1 week geleden

Amsterdam NoordHolland, Nederland Yacht Voltijd

Vacaturebeschrijving

Role Overview:


We are seeking a highly motivated and experienced Release Manager to join our team in either the Bois-Colombes or Amsterdam office. This individual will play a key role in managing the release lifecycle of our products while also being responsible for Triaging and allocate Level 3 support tickets. You will ensure the smooth delivery of software releases, coordinate with multiple teams across the organization, and oversee the resolution of critical production issues. Experience working in a SAFe (Scaled Agile Framework) environment is crucial, as the role requires a strong understanding of Agile release management practices.

Key Responsibilities:


  1. Release Management:

    • Plan, coordinate, and manage the end-to-end release processes for multiple projects.

    • Schedule, manage, and communicate releases across the internal Legisway community.

    • Work closely with Product Owners, Product Managers, Scrum Masters, and development teams to ensure timely and smooth delivery of releases.

    • Ensure that releases are delivered on time and within scope, while maintaining high-quality standards.

    • Lead release planning meetings and manage release readiness reviews.

  2. Level 3 Support (Incident Management):

    • Triage and distribute Level 3 support tickets, ensuring timely and effective solutions for critical production issues.

    • Work closely with the development and operations teams to track and resolve complex issues.

    • Provide clear communication and updates to stakeholders on the status of critical support cases.

    • Act as an escalation point for major incidents and manage them through to resolution.

  3. Collaboration & Stakeholder Management:

    • Work in a cross-functional team environment, coordinating with various departments such as development, QA, operations, and product management.

    • Ensure alignment of release planning with business goals and objectives.

    • Maintain strong communication with internal and external stakeholders, ensuring clear visibility of release schedules and support ticket progress.

    • Facilitate post-release retrospectives and contribute to continuous improvement of the release process.

  4. Compliance and Risk Management:

    • Ensure that all releases comply with internal security, audit, and quality requirements, escalate to manager when not.

    • Identify and manage risks related to the release process, mitigating any issues that could affect release quality or timing.

    • Establish and monitor KPIs related to release management and support performance.



Required Skills & Experience:


  • Strong understanding of the SAFe framework and Agile development methodologies.

  • Proven Experience in Release Management within an Agile or SAFe environment.

  • Experience 'handling' Level 3 Support for (critical) production issues.

  • Solid planning and coordination experience for managing topics on a User Story level

  • Excellent communication and coordination skills to work with cross-functional teams and manage stakeholder expectations.

  • Experience in IT service management tools (e.g., YouTrack, ServiceNow).

  • Effective interpersonal and communication skills

  • Proficiency in English is a must, French or Dutch is a plus.

  • Able to create and monitor KPIs monthly to take informed decisions.

  • You are autonomous, accountable, professional and able to do transversal management among various geographical regions.



We would like to receive a CV that clearly shows that you meet the strict requirements. Make this clear in your CV and motivation letter.

Describe in short your experience with each requirement.


Preferred Qualifications:


  • Experience in the software or technology industry, preferably Legisway or other Legal management solutions.

  • Understanding of Support processes methodology and procedures (ITIL framework / other.)

  • Knowledge of cloud infrastructure and DevOps practices .

  • Certifications in SAFe or other Agile methodologies.


If you are an experienced Release Manager who thrives in a fast-paced environment and is passionate about delivering high-quality software releases, we would love to hear from you Apply now and help us drive successful releases while supporting our critical production needs.

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