Account Director

The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA and we have ambitious plans for growth.

The Opportunity

We are looking for people to join our team who share our spirit – Dare to Innovate. We have a strong entrepreneurial ambition, and our people must be proactive and agile collaborators. We’ve seen rapid growth and for this role we are seeking a highly organized, self-motivated and creative Account Director to join our team in The Netherlands

The Role

Responsible for onboarding and managing a major client across the EMEA region with our full service offering, with a strong platform and program management scope.

Job Title: Account Director

Reporting to: VP Commercial

Location: Mijdrecht, The Netherlands

Hours of work: 40 HRS

Key Responsibilities

• Proven ability to grow revenue through strategic client relationships
• Identify, develop, and follow up on commercial opportunities
• Manage client expectations throughout the development and production process, ensuring high levels of satisfaction
• Own the full sales cycle from prospecting to credentials presentations, aligned with our commercial policy
• Build and maintain strong client relationships, acting as the primary point of contact and trusted advisor
• Collaborate with internal teams (design, production, logistics) to ensure timely and on-budget delivery of projects
• Translate client needs into strategic, creative, and feasible proposals that reflect Outform’s values and capabilities
• Negotiate contracts, pricing, and terms while maintaining healthy margins and contributing to business unit profitability
• Monitor and report on pipeline progress in line with KPIs and financial targets
• Analyze client data and market trends to identify new opportunities and inform strategic decisions
• Provide regular updates and reporting on account performance, client satisfaction, and commercial outcomes
• Support the Business Unit Director in executing the business development strategy across EMEA

Key Skills and Experience

• Minimum of 10 years Account Director experience or related experience within an agency or similar retail display or print management business
• Have a passion for working with well-known national and international brands
• High level of initiative and proactivity, with the ability to work autonomously and balance multiple projects
• Excellent oral and written communication skills in English, able to formulate and write our values, strategy and proposed solution on clients opportunities
• Fluency in another language such as German, Spanish or French is considered advantageous
• Ability to travel domestic and international