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Front Office Agent
4 maanden geleden
MOTTO by Hilton, the very first in the EMEA. Are you ready to join a young and creative workplace?
MOTTO by Hilton is an urban lifestyle brand and is all about being your authentic self We are located in the city centre of Rotterdam, in the Meent area, close to Rotterdam Blaak.
We are part of the neighborhood and we help guests to connect to the local culture and guide them to the hidden treasures. We share the local insights with guests but also with your colleagues.
We have the best of both worlds You will be part of the Hilton Family and as this property is managed by Cycas Hospitality you are also a true Cycadette. This means you will have all the benefits of the Hilton Family and all the benefits of being a Cycadette
FRONT OFFICE AGENT/ MOTTO HOST – semi fulltime/ fulltime
We are all about flexibility and therefore our focus is to create a team that works well together and we do offer different contracts for this open function; 32 hours or 38hours
What do we offer?
• A good salary based on experience.
• 25 days of holiday per year (based on a fulltime contract)
• Travel allowance (according to scheme)
• Hilton GO travel discount
• All over the world 50% discount on F&B within the Hilton Family
• Complementary stay after probation period
• Cycas smiles Reward & Celebration program
• Cycas discounts in Cycas managed properties
• A fun, spirited workplace where we put people at the heart of everything and our colleagues are able to be their authentic self
• The best project you will ever work on is you So let us help you grow with our guidance, training, and career possibilities.
Requirements
• Previous work experience from working in a hotel (internship/ Hotel school)
• Have excellent communication skills in Dutch and English.
• Previous experience working with OnQ PMS (bonus) or another PMS system.
• If you are a local or know the hidden gems in Rotterdam, that would be a bonus
• Passionate about people and teamwork.
• Willing to work different shifts, including weekends and holidays.
What will you be doing?
You might not have worked behind a hotel reception desk. So let us explain what drives us at MOTTO and what your actual day to day tasks would be;
• Be always your authentic self. More friendly & less formal.
• ‘Read the room’, know what a guest need andhelp them out.
• Explore the city and share what you have experienced
• Be a real team player also for other departments
• Reception has different shifts (morning shift/ day shift/ evening shift, 7 days a week)
• Perform the perfect check-in and check-out and create payments
• Answer incoming calls and e-mails from the guests.
• Check all the reservations booked for the arrival date and make sure everything is settled before arrival of the guest.
• Make every guest feel welcomed by taking an extra step. Think about celebrating a guest birthday, celebrate their 5th stay at our property or appreciate the loyalty of our Hilton Honors members.
• Keep good contact with housekeeping and technical service in regards of the room status.
• Perform the administrative tasks for the reception such as payments and guest relations.
• Upsell items and increase revenue
• Monitoring and being alert to hotel entrances and security
