Front Office Manager
1 maand geleden
Front Office Manager @ Via Amsterdam
As Front Office Manager you will become part of young, dynamic but experienced team in the Rooms department. It will be your responsibility to ensure that our busy Front Office operations - which is checking in / out roughly a 1000 guests every day - run smoothly. Amongst these guests we welcome backpackers, families, couples that spend their anniversary in Amsterdam, stag parties and bachelorettes, school groups and more You are in charge of the day and night team of the reception, supported by an Assistant Front Office Manager and Night Manager. In total, the team consists of 12-15 team members. Naturally, you will work closely with the Executive Housekeeper as well.
At Via, head of departments are true examples to their team members and therefore they lead from the front. You share the company vision through clear communication and empower your team members to contribute to our mission, but supporting them in their growth. Sharing and receiving feedback is an important aspect of our culture and objective to celebrate success.
A work day includes:
- Support the team operationally on peak moments, assisting with check-in, check-out, answering guest queries etc.
- Train new team members as well as update the team about changes in procedures, new products to upsell, events to highlight etc.
- Ensure operational procedures and standards are up to date and followed up on.
- Administrative tasks such as shift closing, stock count, checking reports etc.
- Organize team briefings and monthly Front Office meeting.
- Conducting performance reviews, which includes providing feedback and goal setting.
- Recruitment activities, including hiring and onboarding of new team members.
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