Waiter/Waitress LuminAir

4 weken geleden

Amsterdam, Nederland LuminAir Voltijd

The Waiter/Waitress of LuminAir is responsible for welcoming and serving guests in a section of the bar and creating exceptional customer experiences. This is an important role in the team, especially considering the rooftop bar & terrace, has undergone a full refurbishment, rebranding and repositioning with opening to the public on 30th of June 2023.

Our new rooftop bar & terrace LuminAir is an inspiring destination from day to evening in an ever-changeable space: The outside views as well as the interior environment will never be the same twice. LuminAir is a beverage led venue, with world-class mixology, exclusively tailored drinks and presentations based on sky and air elements. The food menu consists of modern Dutch and international bites, finger food and sharing plates, while the Eclipse menu – for (semi) private events from 30 till 300 guests – consists of modern canapés, table snacks, bar bites and cocktail dinners.

  • Are you passionate about creating memorable customer experiences?
  • Do you love seeing customers enjoy a drink or dish you’ve recommended?
  • Are you a supportive and inclusive team member?
  • Do you thrive in a fast-paced environment?

If so, the Waiter/Waitress of LuminAir role is made for you

KEY RESPONSIBILITIES

As Waiter/Waitress LuminAir you will:

1. Exceptional Guest Experiences

  • Welcome customers to build relationships and create a great first impression
  • Know your menus and signature items in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
  • Treat food allergies and dietary requirements with absolute seriousness
  • Contribute to achieving restaurant revenue targets through upselling and personalized customer recommendations
  • Communicate effectively with the culinary team and the bar team so that all orders are correct, well presented and delivered on time.
  • Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and bar standards
  • Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed.

2. Great Working Environment

  • Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3. Day-To-Day Essentials

  • Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
  • Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
  • Make sure that you record all transactions in the POS system accurately at the time of order that billing is accurate and that cash handling complies with hotel guidelines.
  • Assist in restocking inventory and equipment.
  • Give feedback and suggestions to the Bar leadership team to improve guest and team member experiences.

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