Front Office Employee
1 maand geleden
Who are we?
The Toren is a one-of-a-kind boutique hotel in the dynamic heart of Amsterdam. We recently became a part of Pavilions Hotels & Resorts, resulting in new management and a new fresh start.
Our highly trained team and the small size of our hotel allows us to surprise our guests with a personalized experience, time after time. We offer our guests the right balance between professional and casual service by understanding and proactively addressing the guests’ needs. Although we have different departments, our team spirit extends throughout the entire hotel. We help each other where needed in order to provide the best possible service.
What is the job?
The job is a combination of shifts in our Front Office and Reservations departments. At the Reservations department you are involved in the starting point of our guest experience at The Toren, which is an essential part of the service we deliver. The Reservations Department closely listens to the guests’ needs and tailor makes the reservation accordingly. The Front Office is the center of hospitality in the hotel, it is the first point of contact with our guests. Almost all questions, remarks, and complaints are handled through the Front Office. The tasks and responsibility of a Front Office and Reservations Employee include:
- Taking reservations in a hospitable manner, according to the company’s procedure;
- Informing and advising guests that are interested in making a reservation;
- Advising and assisting guests during their stay at The Toren with professionalism and hospitable prestige;
- Checking guests in- and out;
- Handling administrative procedures of the Front Office;
- Complaint handling and prevention
Interested in joining our team?
Contact us by sending your CV and motivation letter
Wie zijn wij?
The Toren is een uniek 4 sterrren boutique hotel in het kloppende hart van Amsterdam. Het hotel is onderdeel van Pavilions Hotels & Resorts.
Mede door het formaat van ons hotel weet ons goed getrainde team telkens weer de gast te verrassen met een hoog gepersonaliseerde service. Wij bieden onze gasten de juiste balans tussen informele en professionele service, doordat wij de behoeftes van de gast buitengewoon goed begrijpen. Ons team reikt verder dan de individuele afdelingen, wij helpen elkaar waar nodig om de best mogelijke service te verlenen. Wij creëren een onvergetelijke herinnering voor onze gasten door het leveren van persoonlijke service op een perfecte locatie.
De functie
De Front Office is het eerste aanspreekpunt van onze gasten in het hotel. Bijna alle vragen, opmerkingen en klachten worden door de Front Office team behandeld. Ons team is uiterst getraind in het verlenen van de hoogste persoonlijke service, om onze gasten een onvergetelijke ervaring te geven. De werkzaamheden bestaan onder andere uit:
- Het adviseren en assisteren van gasten, op een professionele en gastvrije manier
- Het in- en uitchecken van hotelgasten
- Het hanteren van administratieve procedures
- Het oplossen en voorkomen van klachten
Wil jij ons team komen versterken?
Neem dan contact met ons op door je CV en motivatiebrief naar ons te sturen
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