Assistant Front Office Manager

1 maand geleden

Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

Join our Recruitment drink on Monday, June 17 from 3pm till 6pm at Michelin-Star Restaurant The White Room* This is a great way to meet the team and see the hotel in a casual way. Please come by so we can have a chat and discuss the possibilities. *no registration needed*



What your journey at Krasnapolsky will look like day-to-day

We are looking for an Assistant Front Office Manager who always maintains the overview with the highest standards of service. In this role, you'll oversee all check-ins, check-outs, and guest interactions. As Assistant Front Office Manager you are responsible for leading, coaching, training and motivating your team. In addition, you know how to approach guests and through your authenticity you give each guest a unique feeling by creating Authentic Luxury moments.

Your main responsibilities are;

  • Ensure smooth daily operations of the Front Office;
  • Handling guest complaints and resolving issues;
  • Working closely together with the other hotel departments;
  • Constantly ensuring guest satisfaction and LQA standards;
  • Monitoring KPI’s and making adjustments when necessary;
  • Maintaining accurate records of Front Office operations, transactions and inventories;
  • Implementing policies and procedures to improve Front Office efficiency and guest satisfaction;
  • Responsible for driving the upsell within the Front Office team;
  • Monitor daily arrivals and action as appropriate for any VIP or special request;
  • Ensure the Front Office team is up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services;
  • Supervise the sales and costs, to ensure maximum departmental profit is achieved.

Where your journey will take place

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky. Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

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