Customer Service French
2 maanden geleden
We're seeking an enthusiastic and driven professional with a passion for delivering exceptional customer service. Your excellent communication skills, patience, and ability to listen attentively make you a perfect fit for this role. Your familiarity with webcare and social media, coupled with a genuine interest in cycling, enhances your ability to provide personalized assistance and support.
Manage your own cases, varying from brief interactions to more in-depth resolutions, within a small, dynamic team of five colleagues.
Collaborate with the Team Leader to ensure effective communication and decision-making, balancing company objectives with customer needs.
Fluent in French (spoken and written) at a C2 level and English C1.
Proficient in Dutch (preferred) at a B2 level
Communicative, proactive, customer and solution-oriented, empathetic, and a team player
Minimum of an MBO degree
Previous experience in a customer-facing role with a commercial mindset
Proficiency in Word and Excel; experience with CRM Salesforce is advantageous
Own transportation required The French language is a MUST, additionally a valid work visa is required, visa sponsorship is not possible.
Future hybrid work options, with Apeldoorn as your base location Company description Our Consumer Care department, part of a renowned group in the cycling industry, focuses on addressing consumer inquiries and complaints regarding our esteemed bicycle brands. We also handle aftersales services related to marketing campaigns.
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