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Technical Support

2 maanden geleden

Eindhoven, Nederland Undutchables Voltijd € 3.000 - € 3.800
Job description Are you a real technical problem solver and do you have a hands-on mentality? Then read along:For this role we are looking for a Quality Aftersales Representative who will be working on the technical claims. You will be responsible for:
  • Working closely with the quality and sales team to solve customer problems in an effective way and improve the product quality
  • Being the first point of contact for Customer Claims
  • Improving and managing the Technical Claim Process in Europe
  • Collaborating with product management to work on technical issues and new product development
  • Being responsible for operational management and the maintenance for spare parts
  • Investigating the technical claims and assess them. Note this can include customer onsite visits
  • Reporting and documenting technical complaints
  • Monitoring of the failure rates for products in the market and act upon that
  • Providing financial overviews to management Requirements What do we expect from you?
    • 2-3 Years of experience in quality or after sales preferably in an international setting
    • A degree in electrical/engineering/technical education
    • Full time availability
    • Fluent in English. Dutch or German are a plus
    • Technical expertise in electrical equipment
    • Knowledge in lighting products is a plus Working conditions A full time job in a international company where you can make the difference.Salary according to experience, and a fun and great office in Eindhoven. Company description Our client is a leading lighting manufacturer, operating worldwide.