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Technical Support Specialist
1 maand geleden
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Thermo Fisher Scientific. As a key member of our Global Technical Support organization, you will play a critical role in providing technical assistance to our customers worldwide.
Key Responsibilities
- Provide worldwide 3rd line technical support up to system level of TEM products
- Streamline technical communication between Production, R&D, Business Unit and Global Tech Support
- Build and maintain documentation for all types of microscopes and their modules
- Provide cross-training within the Service organization on your expertise
- Collect, analyze and report data for the purpose of improving the efficiency and effectiveness of our service organization
- Lead Practical Process Improvement (PPI) tasks up to successful completion to drive continuous improvement
Requirements
- At least a Bachelor's degree in Mechanical engineering, Electrical engineering, Mechatronics, Physics or a combination of both education and meaningful work experience
- English written and spoken minimum level B2
- Ability and willingness to travel internationally
- Ability to work both independently and in a team on multiple tasks
About Us
Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, increasing throughput in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Why Join Us
- Competitive salary (€45K - €55K), plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)
- Excellent career progression opportunities with a large and growing global employer
- Collaborative work in an international environment
- Strong Team Spirit and Active Career Management
- Very attractive 40 (27+13) holidays a year
