Technical Support Specialist
4 weken geleden
We are looking for a skilled Technical Support Specialist - L1 to join our team at Next-Link. As a key member of our service desk, you will be responsible for receiving and logging calls/emails from suppliers, prioritizing and documenting issues or queries, and resolving calls that fall within the supplier's scope of control.
Key Tasks:
- Supplier Support: Receive and log calls/emails from suppliers, prioritize and document issues or queries, and resolve calls that fall within the supplier's scope of control.
- Dispatch Calls: Dispatch calls to other service desks or teams as necessary.
- Account Management: Create and modify supplier accounts (S-accounts) and manage RSA tokens (assign, activate, renew, distribute) via ASML Central Helpdesk.
- Vendor Support: Assist in vendor account creation and modifications.
- SupplierNet Monitoring: Monitor all SupplierNet-related calls and ensure timely follow-up and closure.
- Continuing Education: Learn and understand the SAP system, stepping up to handle L2 support over time.
Requirements:
- Language Proficiency: Proficiency in Dutch and English.
- Customer Support Experience: Experience in customer support, preferably handling European clients.
- Technical Skills: Basic knowledge of Microsoft tools; eagerness to learn SAP.
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