Technical Support Specialist

4 weken geleden


Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd
Key Responsibilities

We are looking for a skilled Technical Support Specialist - L1 to join our team at Next-Link. As a key member of our service desk, you will be responsible for receiving and logging calls/emails from suppliers, prioritizing and documenting issues or queries, and resolving calls that fall within the supplier's scope of control.

Key Tasks:

  1. Supplier Support: Receive and log calls/emails from suppliers, prioritize and document issues or queries, and resolve calls that fall within the supplier's scope of control.
  2. Dispatch Calls: Dispatch calls to other service desks or teams as necessary.
  3. Account Management: Create and modify supplier accounts (S-accounts) and manage RSA tokens (assign, activate, renew, distribute) via ASML Central Helpdesk.
  4. Vendor Support: Assist in vendor account creation and modifications.
  5. SupplierNet Monitoring: Monitor all SupplierNet-related calls and ensure timely follow-up and closure.
  6. Continuing Education: Learn and understand the SAP system, stepping up to handle L2 support over time.

Requirements:

  • Language Proficiency: Proficiency in Dutch and English.
  • Customer Support Experience: Experience in customer support, preferably handling European clients.
  • Technical Skills: Basic knowledge of Microsoft tools; eagerness to learn SAP.


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