Technical Support Specialist I

1 dag geleden

Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

Global Technical Support Role

Thermo Fisher Scientific is seeking a skilled Global Technical Support Specialist to join our team. As a GTS Specialist, you will provide technical support to our service personnel across the globe.

Key Responsibilities

  • Provide worldwide 3rd line technical support up to system level of TEM products
  • Streamline technical communication between Production, R&D, Business Unit and Global Tech Support
  • Build and maintain documentation for all types of microscopes and their modules
  • Provide (cross)-training within the Service organization on your expertise
  • Provide "root cause" analysis, initiate follow up and actively take part in preventing technical issues
  • Collect, analyze and report data for the purpose of improving the efficiency and effectiveness of our service organization
  • Lead Practical Process Improvement (PPI) tasks up to successful completion to drive continuous improvement
  • Postmortem analysis for solved support calls, cooperation on and leading continuous improvement activities

Requirements

  • At least a Bachelor's degree of Mechanical engineering, Electrical engineering, Mechatronics, Physics or a combination of both education and meaningful work experience
  • English written and spoken min. level B2
  • Ability and willingness to travel internationally
  • Ability to work both independently and in a team on multiple tasks
  • Comfortable using tooling both mechanically and electrically

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer.

Why Join Us

  • Opportunity to join a company culture which stands for integrity, involvement, intensity and innovation
  • Competitive salary (€45K - €55K), plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)
  • Excellent career progression opportunities with a large and growing global employer
  • Collaborative work in an international environment
  • Strong Team Spirit and Active Career Management
  • Very attractive 40 (27+13) holidays a year

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