Technical Support Specialist
2 weken geleden
We are seeking a highly skilled Technical Support Specialist to join our Next-Link team. As a key member of our support team, you will be responsible for providing exceptional customer service to our suppliers.
- Receive and log calls/emails from suppliers, prioritizing and registering issues or queries.
- Resolve and close calls within the supplier's scope of control, dispatching calls to other teams as necessary.
- Create and modify supplier accounts, manage RSA tokens, and assist with vendor account creation and modifications.
- Monitor SupplierNet-related calls, ensuring timely follow-up and closure, and learn to handle L2 support using SAP.
Requirements
- Proficiency in Dutch and English.
- Experience in customer support, preferably handling European clients.
- Basic knowledge of Microsoft tools and eagerness to learn SAP.
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