Technical Support Specialist

2 weken geleden


Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd
About the Job

We are seeking a highly skilled Technical Support Specialist to join our Next-Link team. As a key member of our support team, you will be responsible for providing exceptional customer service to our suppliers.

  1. Receive and log calls/emails from suppliers, prioritizing and registering issues or queries.
  2. Resolve and close calls within the supplier's scope of control, dispatching calls to other teams as necessary.
  3. Create and modify supplier accounts, manage RSA tokens, and assist with vendor account creation and modifications.
  4. Monitor SupplierNet-related calls, ensuring timely follow-up and closure, and learn to handle L2 support using SAP.

Requirements

  • Proficiency in Dutch and English.
  • Experience in customer support, preferably handling European clients.
  • Basic knowledge of Microsoft tools and eagerness to learn SAP.


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