Customer Service Team Lead | German C2

6 maanden geleden


Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500
Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise independent judgment when faced with unfamiliar customer needs, and decide when to escalate inquiries.
Essential Duties and Responsibilities:
  • Serve as the primary point of contact for customers and team members.
  • Set an example for team members and be an inspiration to them.
  • Act as a decision maker for escalated customer issues and provide appropriate solutions.
  • Assess processed tickets and phone calls to propose improved processes.
  • Deliver outstanding customer service in English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.
  • Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.
  • Adhere to company policies and utilize independent judgment to determine issue resolution or escalation when necessary.
  • Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.
  • Oversee the daily management of returns and order replacements.
  • Maintain high levels of professionalism, punctuality, and accountability.
  • Contribute to a collaborative team environment and provide assistance to colleagues when needed.
Requirements Who are you?
  • Proficiency English is required, German language skills are desirable.
  • An associate's or bachelor's degree is preferred.
  • 3-5 years of customer service experience is needed, 1-2 years of team lead experience is desirable.
  • Possess a courteous, confident, and outgoing personality with excellent customer service skills.
  • Exhibit a strong telephone presence and the confidence to assist customers over the phone.
  • Capability to build strong relationships with both team members and customers.
  • Proficiency in Microsoft Word and Excel is an advantage.
  • Experience in e-commerce, direct to consumer, or webshop environments is required.
  • Comfortable working with multiple applications and platforms at once.
  • Dynamic and proactive.
  • Available to work in the office fulltime.
Working conditions What does the company offer?
  • 40 hour per week contract
  • Room to grow and develop
  • A salary of up to 3.500 euros per month, based on experience
  • Bonuses based on performance
Company description Our international client is specialized in outdoor appliances, with a wide range of products for your garden

  • Den Haag, Nederland Undutchables Voltijd

    We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    We are seeking a Team Lead for our growing Customer Service team. Serve as the primary point of contact for customers and team members. Set an example for team members and be an inspiration to them. Deliver outstanding customer service in English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims,...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    We are seeking a Team Lead for our growing Customer Service team. Serve as the primary point of contact for customers and team members. Set an example for team members and be an inspiration to them. Deliver outstanding customer service in English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims,...

  • Customer Service Team Lead

    3 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    We are seeking a highly skilled and dedicated Customer Service Team Lead to join our growing team at Undutchables. In this pivotal role, you will serve as the initial point of contact for customers using multiple communication channels, ensuring an exceptional customer experience at all times.The ideal candidate will possess excellent customer service...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...


  • Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job description We are seeking a Team Lead for our growing Customer Service team. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise...

  • Customer Service Team Lead

    2 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job OverviewWe are seeking a skilled Customer Service Team Lead to join our team at Undutchables, specializing in outdoor appliances for gardens. This role offers an exciting opportunity for a customer-focused individual to lead and inspire our growing Customer Service team.

  • Sales Manager | German C1

    4 maanden geleden


    Den Haag, Nederland Undutchables Voltijd

    Are you an enthusiastic sales professional with an entrepreneurial mindset? Do you speak C2 level German and fluent English? If so, we want to meet you!We are seeking a Sales Manager to join our Are you an enthusiastic sales professional with an entrepreneurial mindset? Do you speak C2 level German and fluent English? If so, we want to meet you!We are...

  • Customer Support Team Lead

    5 dagen geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job Description:We are seeking an experienced Customer Support Team Lead to join our team at Undutchables. As a key member of our Customer Support team, you will play a critical role in ensuring exceptional service delivery and high levels of client satisfaction.Key Responsibilities:Respond promptly to customer inquiries and address requests for the German...


  • Den Haag, Nederland Undutchables Voltijd € 2.650 - € 3.000

    Job description As a member of the Customer Support team, you will oversee the sales order workflow and manage the planning and coordination of installation projects within the FMCG industry. Acting as a central point of communication, you will connect and collaborate with customers, the sales team, technicians, logistics, production, and procurement teams....


  • Den Haag, Nederland Undutchables Voltijd € 2.650 - € 3.000

    Job description As a member of the Customer Support team, you will oversee the sales order workflow and manage the planning and coordination of installation projects within the FMCG industry. Acting as a central point of communication, you will connect and collaborate with customers, the sales team, technicians, logistics, production, and procurement teams....

  • Team Lead Service

    6 maanden geleden


    Den Haag, Nederland Corsano Health Voltijd

    **Job Title**: Team Lead Service & Support **Location**: Corsano Health, The Hague **Job Type**: Full-Time **About Corsano Health**: Corsano Health is at the forefront of developing, producing, and selling medically certified wearables for continuous vital sign monitoring. Our flagship product, the Corsano Solution, is a CE and FDA certified system...

  • Customer Service Officer

    4 maanden geleden


    Den Haag, Nederland Undutchables Voltijd

    Join our client as a Customer Service Officer, providing exceptional service and facilitating customer onboarding tailored to meet unique needs. You'll be responsible for managing case ownership, Join our client as a Customer Service Officer, providing exceptional service and facilitating customer onboarding tailored to meet unique needs. You'll be...

  • Team Lead Client Services

    1 week geleden


    Den Haag, Nederland Undutchables Voltijd € 3.000 - € 3.500

    We are seeking a Team Lead for our growing Customer Service team. Serve as the primary point of contact for customers and team members. Set an example for team members and be an inspiration to them. Deliver outstanding customer service in English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims,...