Customer Service
1 dag geleden
Are you fluent in Portoguese and English?
Are you a fresh graduate or experienced with customer support?
Over onze klantOur client is a well-established retail chain specializing in high-quality home and lifestyle products, operating over 200 stores across Europe. With a focus on customer satisfaction and innovative merchandising strategies, they are expanding their team to support a growing portfolio of eco-friendly and trend-setting product lines.Customer Engagement: Provide personalized assistance to customers, ensuring a high level of satisfaction and resolving queries efficiently.
Sales Support: Collaborate with the sales team to manage product inquiries and assist with order placements.
Data Management: Maintain accurate records of customer interactions and feedback for continuous improvement.
Team Collaboration: Work closely with cross-functional teams to improve the overall customer experience and implement service enhancements.
Fluent in Portuguese and English (any other language is a plus)
Strong customer service experience, preferably in retail or e-commerce
Proficient in CRM systems and able to handle data efficiently
based on full time
~ Training schemes
~
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