Customer Operations Coordinator

1 week geleden

Amsterdam, Nederland Packsize Voltijd

We're looking for a passionate, detail-oriented Customer Operation Coordinator to join our Customer Operations Team. This role is essential in ensuring an exceptional customer experience, from purchase order to final delivery. You'll focus on customer service, order processing, and fulfillment, acting as the liaison between internal teams, customers, vendors, and logistics partners.
Deliver outstanding customer service by responding to inquiries, resolving issues, and ensuring a seamless order-to-delivery experience
Process sales orders and monitor each stage of fulfillment, ensuring on-time, accurate delivery
Collaborate with vendors and third-party suppliers, managing order confirmations, delays, expedited shipping, and quality concerns
Track and manage shipments using various logistics methods (parcel, LTL/FTL, containers)
Monitor inventory and understand warehouse management concepts to ensure service level targets are met
2+ years of experience in a customer service role within the logistics, supply chain, or related industry
~ Fluent in German and English, both written and spoken
~ Ability to work in a fast-paced team environment and manage multiple priorities
~ Proficiency in Microsoft Office and Google Suite
~ Familiarity with ERP (SAP) or CRM tools (Salesforce)
~ Bachelor’s degree preferred or equivalent experience

Ability to other European languages
Experience with systems like SAP, Salesforce, or BluJay
Advanced Excel skills (pivot tables, lookups, macros)
Background in packaging, manufacturing, or transportation logistics
Xnkfpon Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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