Head of HR Service Delivery.

Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.
Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.
Are you passionate about shaping the future of HR in a purpose-driven organization? Join us as the Head of HR Service Delivery and play a vital role in transforming the way we support, engage, and empower our people across borders.
Head of HR Service Delivery
As Head of HR Service Delivery, you will stand at the core of our HR community, leading a dynamic team that coordinates across multiple countries. Your leadership will be instrumental in advancing digital HR services, optimizing HR data, and enhancing every stage of the Co-Worker Journey. As a key member of the HR Leadership Team (HRLT), you will collaborate closely with the HR Centre of Expertise, HR Business Advisory, and our HR departments in other countries to deliver high-quality, data-driven HR services.
While some activities currently focus on the Netherlands—such as HR Officers and HR systems—your role will evolve with more group-wide impact over time. You’ll oversee critical sub-expertises within your team, including International Payroll, HR Data, HR Administrative tasks, Absence and Employability, and HR Systems.
Drive our HR group and NL service delivery portfolio, governance, KPIs, and policies together with the HRLT
Establish a robust infrastructure for digital HR services, HR data, and the Employee Journey, ensuring solutions align with operational needs as we grow and evolve
Review, standardize, and continuously improve HR service delivery policies and processes for all countries from a group perspective
Collaborate with Data & Analytics to deliver complex HR data analyses, uncover key trends, and generate actionable insights to support business performance and employee engagement
Specify and manage implementation of HR data requirements to meet organizational needs, including a leading role in coordinating people data for our annual year report and risk reporting
Lead transformational projects, such as implementing a new HR system, using structured change management to embed a positive culture and new ways of working
Support absence management and employability, helping managers in the Netherlands reduce illness and foster sustainable employability
Championing the development and growth of your team, identifying learning needs and providing coaching, training, and opportunities to build capability
Lead with empathy, integrity, and honesty—convincing others by clearly charting the course ahead while challenging and supporting your team
Strong stakeholder management skills, engaging with the HRLT, local HR teams, Co-Worker Representative Body, Unions, Executive Board, and senior management
A proven track record in project management and the ability to oversee and drive multiple initiatives and team activities simultaneously
Fluency in both Dutch and English, written and spoken
You will report directly to the Group Director of Human Resources and be part of the HR Leadership Team. The HR Service Delivery department is composed of five expert teams, each reporting to you: HR Officers (3), HR Data (2), HR Systems (3), Absence and Employability (1), and International Payroll (2).
Join us and help lead the way in building a more inclusive, sustainable, and human-centered world.
A comfortable working environment Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. flexible working hours and the opportunity to work from home
~ 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
~ a range of education and training opportunities
~ a working from home allowance per home office day
~ suitable home office equipment up to € 750 every 5 years

If there are any additional adjustments you may need during the application process, please email: [The closing date for applications is: 21.12.2025
Who we are Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.
Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.
Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.
We are also one of the founders of The Global Alliance for Banking on Values , a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.
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