Customer Service Specialist

3 weken geleden


Amsterdam, Noord-Holland, Nederland SF EXPRESS (EUROPE) Voltijd

Company Overview:

SF Express is a global leader in logistics and courier services, renowned for its exceptional customer service and efficient logistics solutions. We are committed to providing fast and reliable logistics services to our clients, with an extensive network worldwide. We are now inviting talented professionals to join our team and contribute to our ongoing success.

Responsibilities:

  1. Follow up reported shipment exception within the required timeframes.
  2. Verify customer complaint cases promptly and communicate with customers by phone to resolve the issues.
  3. Accurately and comprehensively record customer requests and effectively address their needs.
  4. Complete other tasks assigned by supervisor.

Qualifications:

  • English: good English skill, could be as work language.
  • above 3 years working experience, at least 1 year customer service-related experience. Prefer to have the experience in international express delivery industry;
  • Understand the international transportation operation process, and have the ability to integrate, write and modify the international express import and export customer service operation process.
  • Familiar with customer service or call center operation knowledge, clear thinking, strong data analysis ability, and ability to coordinate and cooperate across departments;
  • good at office software
  • Good communication skills
  • Responsible person and good at team work

#customer_service #customerservice #airfreight #air_freight



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