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Customer Service Representative

4 weken geleden

Amsterdam, Noord-Holland, Nederland Grafton Recruitment Voltijd

DO YOU SPEAK ENGLISH, FRENCH AND DUTCH?

Then we have a new Customer Service Specialist opportunity for you in Landsmeer

  • Salary: Up to €2,900/month
  • Position: Customer Service Specialist - Order Management
  • Location: Landsmeer, Amsterdam Area, North Holland, Netherlands
  • Contract: Potential for a permanent position
  • Work Model: Full-time, 40 hours per week, Hybrid model

Role

You'll join the Customer Service team of a major international Pharmaceutical and Medical Technology company in Landsmeer, performing customer support and advice, order management and entry, complaint resolution, all while ensuring high customer satisfaction by providing timely and professional solutions.

Key Responsibilities

  • Customer Support: Handle inquiries via phone and email with professional and swift solutions
  • Order Management: Process orders, manage returns, and resolve complaints
  • Team Collaboration: Work closely with Sales, Warehouses, Suppliers, and Transporters to meet customer needs
  • Relationship Management: Build strong, effective relationships with customers and internal teams
  • Logistics Support: Ensure smooth operations of order management and logistics processes

Skills and Experience

  • Experience: 2–3 years in Customer Service, preferably within a logistics or matrix organization
  • Order Management: Hands-on experience in order management
  • Technical Skills: Proficient in Microsoft Office
  • Languages: Fluent in Dutch, French, and English
  • Personal Traits: Proactive problem-solver with a customer-oriented mindset
  • Bonus: A valid driver's license is a plus

Ready to Apply?

Click on 'Easy Apply' to submit your CV, or contact:

Mah Rukh Chohdri, Recruitment Consultant at Grafton Recruitment Netherlands

0643636656 | mahrukh.chohdri@grafton.com

Visit us at: https://nl.grafton.com/nl

Skills: "Customer Satisfaction", "Analytical Skills", "Customer Relationship Management (CRM)", "Customer Support", "Customer Experience", "Administrative Assistance", "Hospitality Industry", "Call Center Administration", "Sales Management", "Business-to-Business (B2B)", "Accounting", "Adobe Photoshop", "Customer-Focused Service", "Contact Centers", "Client Relations", "Multitasking", "Social Media Marketing", "Customer Contact", "Data Analysis", "Attention to Detail", "Cooperation", "Receptionist Duties", "Easily Adaptable", "Data Entry", "Executive Office Administration", "Customer Service Management", "Finance", "Operations Management", "Digital Marketing", "Order Management", "Telephone Reception", "Human Resources (HR)", "Customer Service Representatives", "Logistics Management", "Front to Back Office", "Sales Processes", "Order Processing", "Back Office Operations", "Troubleshooting", "Customer Relations", "Hospitality Service", "Client Liaison", "Hospitality Management", "Bartending", "Financial Analysis", "Creative Problem Solving", "Online Marketing", "Direct Sales", "Email Etiquette", "Sales Operations", "Food and Beverage Operations", "Advising People", "New Business Development", "Independence", "Barista", "Consumer Services", "Telemarketing", "Service Desk", "Presentation Skills", "Retail Sales", "Recruiting", "Tourism", "Front Office Support", "Technical Support", "SAP Products", "HORECA", "Guest Service Management", "Market Research", "Opening Hotels", "E-commerce Optimization", "Marketing Communications", "Salesforce.com", "Personal Development", "Manufacturing Process Improvement", "Client Rapport", "Customer Retention", "Scheduling", "Rooms Division Management", "Bilingual Communications", "Salesforce.com Implementation", "Cashiering", "Creativity and Innovation", "Multi-cultural Team Management", "Analytic Problem Solving", "Customer Engagement", "Complaint Management", "Clerical Skills", "Translation", "Technical Translation", "Fashion", "B2B Software", "Client Services", "Investigation", "Foreign Languages", "E-Commerce", "Customer Escalation Management", "Sales and Marketing", "Nonprofit Organizations", "Hotel Management", "Catering"