Customer Service Representative
5 dagen geleden
Are you a multilingual customer service professional looking for an exciting opportunity in a dynamic international company?
SoloProtect B.V. is looking for a Customer Service Representative to join our European team in Roermond, The Netherlands. In this role, you will be responsible for delivering world-class customer support to our European client base. If you thrive in a fast-paced environment, love problem-solving, and are passionate about helping customers, we want to hear from you
What You'll Do:
- Engage with customers across Europe, providing exceptional support in Dutch, German, and English
- Manage inbound and outbound calls, troubleshooting customer issues, and ensuring a seamless experience
- Handle parcels, letters, and administrative tasks to support customer service operations
- Work closely with key account contacts to optimise service utilisation
- Conduct customer onboarding, training, and renewals to drive product engagement
- Resolve customer complaints and drive continuous improvement initiatives
- Support recruitment, training, and internal process enhancements
- Collaborate with sales, inventory, finance, and product teams to improve customer satisfaction
What We're Looking For:
- Fluent in Dutch, German, and English (written & verbal)
- Highly organised with a proactive approach to problem-solving
- A strong communicator with excellent telephone manner
- Ability to work from our Roermond office 5 days a week
- Proficiency in Microsoft Office and experience with CRM systems (preferred)
- Self-motivated and able to thrive in a high-pressure environment
Why Join Us?
- Work in a dynamic international environment
- Be part of a company with a mission to protect people
- Gain valuable training and career growth opportunities
- Competitive salary and benefits package
Ready to take your career to the next level? Apply now and be a part of the SoloProtect team
About SoloProtect
SoloProtect has been a market leader in personal safety technology since 2003, with extensive experience as a lone worker device manufacturer, mobile app developer, monitoring centre operator, and safety solution provider. We deliver industry-leading service to employers in 14 countries and our safety devices are used and trusted by over 320,000 lone workers across the private, public and third sectors.
Equal Opportunities
At SoloProtect we are committed to creating an inclusive and diverse workplace. We believe that diversity fosters creativity, innovation, and better decision-making. We welcome applications from individuals regardless of their race, ethnicity, gender, sexual orientation, age, disability, or any other protected characteristic. We strive to provide equal opportunities for all applicants and employees, ensuring that recruitment, selection, and career progression are based on merit and qualifications. If you require any accommodations during the application process, please let us know and we will be happy to assist.
Privacy Notice
When applying for a role with SoloProtect, the information you provide will be used for the recruitment process only. Please visit our Job Applicant Privacy Notice for more information:
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